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How do I set texel density in 3ds max?

Hello! So I'm having trouble setting my texel density in 3ds max. I have downloaded both textools and texel density tool and they both give me strange results every time, either making my shells incredibly small, making them disappear or even making 3ds max crash altogether. Honestly I'm not sure what to do. This should be a simple thing right? I have no idea why it isn't working.

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