Trouble opening some .tbscene files

BagelHero

My home laptop sometimes struggles to open previously saved scenes. Sometimes it just crashes, and sometimes it will open, but...


The first time this happened, I had just assumed Toolbag had crashed due to having lots of high poly objects in the scene (I had saved it off at work and re-opened it on my laptop), but the second time it opened for a second, let me move some things around and navigate, before going like this again. This is a few more times down the track, but a few of these scenes haven't even been that heavy. Could having too many textures or separate meshes cause something like this?

I can save, open, import, etc when it's like this, but it crashes when I try to open a new project using the keyboard shortcut.

Toolbag also crashed and locked up my comp while was writing this post, but I had tried to open a 350mb scene to test this and I'm honestly surprised my laptop didn't catch fire haha;

Thanks in advance-- not necessarily looking for solutions, but I'd like to know the reason behind this one. Getting a little irritating to have to set up the same scene so many times, and it would be good if there was just a best practice to avoid this happening.

almighty_gir

Just in case, can you open a scene, let it crash, and then email the log file that's generated to us? the log file can be found in "App Data/Local/Marmoset Toolbag2/log.txt". Email it to support@marmoset.co

Thanks man!

BagelHero

I'll get that to you guys ASAP! I'll try to reproduce the less frequent lock-up-after-a-few-minutes version, too, but failing that I'll send a log of the smaller scenes that fail to open on my end. Thanks for the quick reply!

almighty_gir

No problem. just remember that the log over-writes each time you open toolbag. so you'll need to grab the log after a crash. don't try multiple crashes and then get one log for all of them.

EarthQuake

If you could get us a copy of the scene that is crashing that would be helpful too.

BagelHero

Took me a bit to get around to (darn holidays), but I threw some files (the scene and accompanying crash log) your way, sorry if I missed out on anything I was supposed to send.

Thanks a lot for looking into this.
EDIT: Orrrrrr, Toolbag 2 crashed, which made a script on the gmail page crash which caused the email not to send. Sorry, give me a bit.

almighty_gir

No problem BagelHero.

Most of us are on holidays as well right now, so apologies if it takes a little longer than usual to get back to you.

BagelHero

Alright, finally managed to sit down and send this. I had a bit of work to do beforehand, and lo and behold the weird still-able-to-interact-but-UI-locks-up-and-screen-goes-grey-after-a-while thing reared its ugly head after a crash while loading a texture. Cool. So I sent that off, too.

And hey, I absolutely understand any delay that would come from anyone taking some time off due to the holiday season. I think it would be more worrying to me if someone replied right away at this time of the year, haha.

EDIT:
Fun note: If I crash enough times in one sitting, Toolbag stops opening scenes and gives me the grey screen regardless of whether or not the scene itself is fine (if I restart, I can open the scene).