NDO doesn't start, DDO shows no material

dimwalker

Separate thread as requested.

Quixel Suite 1.4
Photoshop CC x64
ENG WIN7 Home Premium x64 SP1
DirectX 11
GeForce GTX 760
8Gb DDR3 Kingston
Intel Core i7 860
Asus P7P55D-E PRO
Installation path:

C:\Users\Public\Quixel\SUITE\x86\bin\Release
C:\Users\Public\Quixel\SUITE\x64\bin\Release

NDO

- While started from SUITE GUI, NDO doesn't start at all. SUITE crashes.
If I remember correctly it asked for PS path at first run.

- While started from executable (both x86 and x64), NDO starts, but doesn't draw its GUI.
Sometimes it crashes right after start, giving 2 "stopped working" messages. I assume it happens for the first run for each PS/WIN session, because after that first "initial" crash it works. Well "works". See below.
From Task Manager I can 'Switch To' NDO, press ALt+Space then 'move'. Windows draws boundaries of NDO window and I can move it, but it remain invisible after drop.


DDO

Materials in DDO doesn't show. Same with "DDO_SDK_Helmet" and "DDO_SDK_AKS" sample projects. I can see material on the model in 3DO, but list in DDO is empty.

Izanamya

Hi dimwalker, I'll go with your post as I have the same problems as you.

nDo crashing the whole SUITE when trying to launch it and no material listed in dDo even if in 3DO all is ok.

I'm about to reformat totally my PC and redone a fresh install of everything.

My Specs :

Quixel SUITE 1.4
Photoshop CC x64
Dell Workstation Inspiron T7500
FRA WIN7 pro x64 SP1
2x NVIDIA QUADRO 5000 (SLI or not depenind of the needs)
24 Go DDR3
2x Intel XEON X5670

Suite install in the default location.

Waiting monday to buy a new USB key to make my Dell Factory Recovery and reformat

Eric Ramberg

@dimwalker - we still haven´t managed to recreate this or figured out what's causing it. If you have any new information we would be very thankful. We are very sorry about this!

@Izanamya - please let us know what happens after clean install!

Izanamya

@Eric

after 2 days updating windows, clean install of photoshop and quixel in their default paths, all is working like a charm, hope it will continue...

thanks for your attention and keep the good job !

@dimwalker - even if it's an unpleasant task, it works for me, it doesn't mean that you have no choice, but it's a prospective solution. Good luck !

Eric Ramberg

wow that is great news! So sorry you had to go through all that trouble but i really hope you like the tools and maybe feel it was worth it in the end Thank you for your very valuable bugreport/Feedback!

mike_r

Hi dimwalker, I had the same problem like your and i solved it. You didn't mention about the language of your Photoshop. I had to change Photoshop language to english. Everything works fine after that. Good luck. Quixel Team should mention about it on wiki.

Eric Ramberg

Thanks a lot for helping mike_r! And you are right, this should be on the Wiki!

dimwalker

Yay! Reinstalling both applications worked for me too. Thanks, guys!

Eric Ramberg

Awesome!!

ultspud

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ultspud

I am having the same issue. I have reinstalled 3 times and it still fails to run. I even tried to run the Ndo.exe in the install folder. It started the loading art but then crashes each time. I am running photoshop cs6 x64 in english.

Zanoroo

Got a problem with NDO either
when i create a new normal map the FX don't show in layers
any1 can help me? sorry about bad english
not my main language

Eric Ramberg

@Ultspud - try running the suite.exe from Quixel\SUITE\x64\bin\Release and see if that helps!

ultspud

Soulution was to update Photoshop cs6 to photoshop CC. The link below is the thread i created to get a solution.

http://www.polycount.com/forum/showthread.php?t=140511

Eric Ramberg

Great news! Seems a lot of people have had problems before updating to photoshop CC and its a little bit confusing for us, but thank you very much for reporting!