Lets face it the cut tool remains broken. Sometimes it works sometimes it doesn't. Sometimes you have to be in orthographic mode to use it. I mean is there like a script or something I could use thats alot more stable than 3ds max cut tool is. I spend alot of time welding verts that the cut tool failed to connect to in the first place. Any solutions?
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In fact, try to use connect as much possible, and use cut anywhere you can't use connect. I think that's what I do... I don't really know. I remember being annoyed by cuts many years ago, but it's either gotten better or I just don't notice it any more.
Also, every time you press the cut tool, follow it by a press on the S (Make sure snap to verts is on) and it will work 99% of the time.
PS. Also, as a workaround to use the cut tool, get used to use connect, its awesome. Select 2 verts, press the connect hotkey, bam.