Next thing I would do is duplicate the problem mesh, delete history, do a humanIK quick bind and then export that and test it in engine. If that works correctly, then you know the problem has to do with the mesh itself rather than the import/export process. If this is true, then I'd probably start by copy the current skin…
They will just create/steal/borrow/bribe/underpay people who make styles and pretend the (a eye), did the thing then mix and match, tests to add variation and say look it learned... unless they have donated brains in some building underground or something, i doubt they can "generate/script/program" and (a eye) I wouldn't…