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Commissioned a 3D Artist to turn my 2D image to 3D. Disappointed. How do I tell him?

Hey all. I own a small business and one of my major goals is to have a toy like this animal light be manufactured. I found a 3D artist to turn my 2D character into a character very similiar to this toy so being "cute" and achieving this look were my only requirements.

However, I don't know if I am.. entirely too pleased with it? I tried sending some feedback but it still didn't look right to me. My initial reactions weren't, "awe, that is super cute" rather kind of unsure about it. I showed it to others and they had the same reaction.

I was directed to share my sentiments with you here, so being 3D artists like yourselves, is there anything you could offer to help formulate words to share as feedback?

This project has taken over 2 months (his turnaround time) to complete and it is still ongoing so the extended time and reluctance about how the project is going is killing my excitement for it.

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Here is the 2D image I'm trying to base it off after.

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Here is the 3D commissioned image so far.


Horse1.png Horse2.png Horse3.png

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