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Need help with 3ds max smoothing and crashing on export

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So i've ripped a car model from csr racing 2 and the program that exports the model, exports as .fbx. I import the .fbx into 3ds max and the model looks perfect. When I go to export as .obj it crashes. But when I edit as poly the model's smooth mesh surface turns low poly with no smooth surface. Yes its already low poly but the surface becomes unsmooth. I try to make it smooth again but theres no way it will let me get it as smooth and perfect without normals issues. After doing all of that it lets me export fine. But its just messy. Ive tried to edit normals and reset the normals but it gets unsmooth again and if I add a smooth modifier it looks horrifying. Any ideas?

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