Answered: Quixel SUITE 2.1.5 - not starting

RHill1 · May 2016

updated installation to 2.1.5 from 2.1.0 - Windows 7, 1 TB Hard Drive, 16 GB Ram - Photoshop 2015 - Quixel menu comes up - when click on NDO or DDO The button gets highlighted but nothing else happens - no error codes pop up

Synaesthesia · May 2016

Try running Quixel SUITE as an administrator - right click on Quixel SUITE, select run as admin. Let me know if that helps!

RHill1 · May 2016

When logged in as Administrator, NDO/DDO run normally - when logged in as a normal user, neither seem to run - selected run as administrator in admin mode; logged in as a normal user; setting does not transfer; neither NDO or DDO run - if set run as administrator in user mode, requires admin password both to set and to run

Synaesthesia · May 2016

Sounds like a permissions issue - try granting your account admin rights in Windows.

RHill1 · May 2016

We do not give students admin privileges. What puzzles me is that we had an earlier version of 2.X that worked just fine with network licensing without using admin privileges. So what changed?

RHill1 · May 2016

Ok - so we have tried 2.1.3, .4 & 2.2 - same thing -will not run in normal user mode - is there any hope of this program running with normal user privileges?

Synaesthesia · May 2016

We're still investigating this issue. It may take a bit for us to identify and isolate the problem. If you would like to assist us, any pertinent system information (including how your computers are set up) would be significantly helpful!

Answered: Quixel SUITE 2.1.5 - not starting

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