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Problems with Windows 10

polycounter lvl 6
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Moltar polycounter lvl 6
I recently "upgraded" to windows 10 and I've had nothing but trouble with it.  I can't load any applications like 3dsmax, substance painter or Photoshop for more than 20 - 30 mins without getting the BSOD "Driver_Power_state_failure" 

The fault lies in the operating system not being 100% compatible with Nvidia's software/drivers and as a result the applications that need my GPU encounter errors and crash... It has been a very frustrating 2 weeks trying to fix this issue and at last I have thrown in the towel and dug out my windows 7 CD.

Has anyone else had these same issues? I know a few fixes but they are temporary.


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  • Jerc
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    Jerc interpolator
    NVidia's drivers have solved all issues with Substance and Win10 a few months back. Are you sure it couldn't come from another piece of hardware? This DRIVER_POWER_STATE_FAILURE message can be caused by any defective hardware, and even by some antivirus software.
  • Moltar
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    Moltar polycounter lvl 6
    Jerc said:
    NVidia's drivers have solved all issues with Substance and Win10 a few months back. Are you sure it couldn't come from another piece of hardware? This DRIVER_POWER_STATE_FAILURE message can be caused by any defective hardware, and even by some antivirus software.
    I haven't pin pointed what hardware is causing it but based on personal observations it's obvious it has something something to do with the GPU.  I know this because when I updated my driver from an old but stable one to Nvidias most recent driver for the 960m, almost immediately I got a Bsod with "driver_power_state_failure".  On top of that, 3dsmax freezes for no reason, and substance painter crashes spontaneously. 

    I don't think defective hardware causes this issue.  The laptop I'm using is brand new and was tested before I bought it.
  • Technomancr
  • Moltar
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    Moltar polycounter lvl 6
    Sleep mode has been disabled for awhile now.

    I'll run the verification 3 times and see what happens.  Update soon,
  • Moltar
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    Moltar polycounter lvl 6
    OK so here is what happened.

    I found out what the problem was.  The PnP generic driver failed to install correctly during windows update.  Because of that it was causing the Nvidia driver to crash when using programs like Substance painter and 3dsmax.

    I fixed the issue but decided I wanted to use good old windows 7 instead, just until windows 10 before more stable.
  • iadagraca
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    iadagraca polycounter lvl 5
    http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    I had your issue before on windows 8, i'd be working then boom blue screen! Eventually it got to the point where windows wouldn't load for more than a few seconds before crashing. But i noticed things would be fine in safe mode. It's not a windows issue specifically but an issue with windows storing old driver data and a normal uninstall not getting rid of it. 

    I'm pretty sure my blue screen error read the same too. that "generic" driver is really a super old left over driver of some kind, you'll see what a real generic driver looks like once you run the tool above. If you can run your computer at 1080p resolution you're not on a generic driver  :p
    Use the tool i linked above to uninstall all your graphics driver history and and then reinstall and you'll be fine. 
  • Moltar
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    Moltar polycounter lvl 6
    iadagraca said:
    http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    I had your issue before on windows 8, i'd be working then boom blue screen! Eventually it got to the point where windows wouldn't load for more than a few seconds before crashing. But i noticed things would be fine in safe mode. It's not a windows issue specifically but an issue with windows storing old driver data and a normal uninstall not getting rid of it. 

    I'm pretty sure my blue screen error read the same too. that "generic" driver is really a super old left over driver of some kind, you'll see what a real generic driver looks like once you run the tool above. If you can run your computer at 1080p resolution you're not on a generic driver  :p
    Use the tool i linked above to uninstall all your graphics driver history and and then reinstall and you'll be fine. 
    Thanks for your reply but I read it to late.  I've sent the laptop back to where I bought it because there seems to be a hardware fault.

    windows 7 crashed almost everything I loaded and the laptop wouldn't shut down lol.

    should be getting it back soon with info on what was wrong.
  • lefix
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    lefix polycounter lvl 11
    I wasn't even able to start windows after upgrading to Win 10 :(
    Went back to Win 8 now and I fear the day when I can't avoid Win 10 anymore.
  • Ruz
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    Ruz sublime tool
    seems as though I am safe on windows 7 for a few years longer or until I upgrade my current
    pc.
  • Moltar
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    Moltar polycounter lvl 6
    Update.

    I sent the laptop back to the guys at PC specialist as I suspected there were hardware faults. After the first week the techs suspected there were compatibility issues with windows 10 and the Ram, but after testing new ram in the system this theory proved wrong.

    The technicians spent a few extra days trying to figure out what was wrong and finally they think they've found a fix, it was something to do with the CPU.  They found an update released recently by Intel that fixes the problem, apparently.  Currently my laptop is in the testing phase and I will receive an update in the morning.

    The techs are certain it is now fixed, so fingers crossed.
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