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AWAITING CONFIRMATION: SUITE 1.6 toolbar falls behind PS CS6

Polynaught
polycounter lvl 11
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Polynaught polycounter lvl 11
Hey there,

I tried all 4 solutions from the Troubleshooting section of the wiki (actually PS CS6 is always running in 64-bit as is the SUITE on my PC) but the SUITE keeps falling behind Photoshop.
Sometimes I can force it to stay on top when Photoshop is NOT maximized. I then have to select the toolbar and right click on its "Thinking" tab in the taskbar and select the SUITE from there. The "Thinking" tab disappears and the toolbar does not lose focus when I shift to Photoshop or maximize Photoshop.

Any fix for this?

Replies

  • Mr Digital
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    Mr Digital polycounter lvl 8
    I had this problem before, i just closed PS and started quixel suite, starting up quixel first, will open PS later, and thats how i solved this.
  • Polynaught
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    Polynaught polycounter lvl 11
    Yeah, that is how I usually start the Suite (via its start menu shortcut) - the troubleshooting section advises to try starting PS first which is of no help either. But thanks for your input. I hope this gets fixed some day because it is somewhat annoying :)
  • Eric Ramberg
    Hi polynaught!

    Could i get some more info on your specs? Really sorry about this issue, its something we´re trying really hard to get rid of, hopefully we can kill this bug soon!

    Thanks for helping mr Digital :)
  • Polynaught
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    Polynaught polycounter lvl 11
    Sure, I 'll post the specs when I get home after work. Just for now:
    I am using the Suite on a German Windows 7 64bit (Ultimate I think) with latest Java 8.25. 16 GB of RAM, GTX 570 and a fairly old AMD Phenom 2.
        Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
               Language: German (Regional Setting: German)
    System Manufacturer: Gigabyte Technology Co., Ltd.
           System Model: GA-MA785GT-UD3H
                   BIOS: Award Modular BIOS v6.00PG
              Processor: AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz
                 Memory: 16384MB RAM
    Available OS Memory: 16382MB RAM
              Page File: 6438MB used, 18134MB available
    
     Card name: NVIDIA GeForce GTX 570
           Manufacturer: NVIDIA
              Chip type: GeForce GTX 570
               DAC type: Integrated RAMDAC
             Device Key: Enum\PCI\VEN_10DE&DEV_1081&SUBSYS_040110B0&REV_A1
         Display Memory: 4048 MB
       Dedicated Memory: 1232 MB
          Shared Memory: 2815 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: PnP-Monitor (Standard)
          Monitor Model: EV2335W
             Monitor Id: ENC2294
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: DVI
            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.4052 (English)
         Driver Version: 9.18.13.4052
            DDI Version: 11
    

    Let me know if you need more information. I can send you the dxdiag via PM.
  • Polynaught
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    Polynaught polycounter lvl 11
    fyi, eric: specs updated
  • AlphaMix
    I have not been able to get the suite working from v1.5 onward either; same symptoms: falling behind photoshop no matter what. Tried it with both CS6 and the CC version. No antivirus aside from the built in Windows Defender.
       Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500)
               Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
           System Model: System Product Name
                   BIOS: BIOS Date: 11/01/12 09:36:28 Ver: 36.02
              Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
                 Memory: 24576MB RAM
    Available OS Memory: 24544MB RAM
              Page File: 3160MB used, 24967MB available
    
    
              Card name: AMD Radeon HD 6900 Series
           Manufacturer: Advanced Micro Devices, Inc.
              Chip type: ATI display adapter (0x6718)
               DAC type: Internal DAC(400MHz)
            Device Type: Full Device
             Device Key: Enum\PCI\VEN_1002&DEV_6718&SUBSYS_E182174B&REV_00
         Display Memory: 14051 MB
       Dedicated Memory: 2019 MB
          Shared Memory: 12032 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: ASUS VE258
             Monitor Id: ACI25F1
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: Displayport External
            Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1299 (English)
         Driver Version: 14.100.0.0
            DDI Version: 11
         Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
           Driver Model: WDDM 1.3
    Graphics Preemption: DMA
     Compute Preemption: DMA
               Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
         Power P-states: Not Supported
      Driver Attributes: Final Retail
       Driver Date/Size: 8/11/2014 21:32:20, 1331424 bytes
            WHQL Logo'd: No
    
  • jasong
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    jasong polycounter lvl 12
    Since I'm still having this problem, I'll post my specs here too. I was able to run the Suite once, and that was after installing a patch that was released after the Beta was over. Tried replicating it without success. I'm running PS CC 2014.
    System Specs:          
    OS Name    Microsoft Windows 7 Enterprise
    Version    6.1.7601 Service Pack 1 Build 7601
    System Manufacturer    Dell Inc.
    System Model    Precision T3610
    System Type    x64-based PC
    Processor    Intel(R) Xeon(R) CPU E5-1620 v2 @ 3.70GHz, 3701 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date    Dell Inc. A06, 2/28/2014
    Installed Physical Memory (RAM)    16.0 GB
    
    Display Specs:
    Name    NVIDIA Quadro K2000
    Adapter Type    Quadro K2000, NVIDIA compatible
    Driver Version    9.18.13.4084
    
  • Vipera
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    Vipera polycounter lvl 2
    Update 1.7 helped me to solve this problem.
  • teddybergsman
    Thanks Vipera for bringing your progress to our attention. Does anyone else with this problem get back up and running with the preview release of 1.7? Really wishing we crush this bug once and for all!

    - Teddy
  • AlphaMix
    I confirm that 1.7 also helped me fix the initial connection issue with both my versions of photoshop: CS6 and CC
  • jasong
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    jasong polycounter lvl 12
    Still not working on my end. Doesn't ask for a license or anything. I installed the 1.7 preview without any problems, but in the toolbar it still says 1.6. Might just be that number wasn't updated?
  • AlphaMix
    jasong wrote: »
    Still not working on my end. Doesn't ask for a license or anything. I installed the 1.7 preview without any problems, but in the toolbar it still says 1.6. Might just be that number wasn't updated?

    The toolbar doesnt seem to change, after all this is only a preview. But try using the option of setting an explicit connection with your photoshop exe, that might do the trick.
  • jasong
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    jasong polycounter lvl 12
    AlphaMix wrote: »
    The toolbar doesnt seem to change, after all this is only a preview. But try using the option of setting an explicit connection with your photoshop exe, that might do the trick.

    That's what I thought, just making sure that was the case.

    Setting an explicit connection to Photoshop causes the Suite to crash like when trying to load Ddo, or Ndo. When trying to load 3do it says "Loading mesh and textures..." gets to 50% then stops.

    Thanks, AlphaMix, it was worth a shot anyway.
  • xyz2rgb
    I have updated to 1.7 and still can not get the suite to launch in front of photoshop cc. soon as i click ddo button it just freezes. i can not get the quixel suite to launch anymore or the legacy version to work. Up until about a month ago the beta and legacy version worked just fine. I am unable to use any version and I am stuck without any ideas as i have followed all instructions on the wiki troubleshoot page. problem started happening when i installed quixel suite 1.6. now the beta has the same problem and the legacy version never gets past the splash screen
  • Polynaught
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    Polynaught polycounter lvl 11
    Sorry, I cannot confirm the fix. Actually it got worse - now the trick I used in my first post does not work either. Once I maximize photoshop or click any of its menus the QUIXEL Suite toolbar falls behind and out of reach.

    Suite has an explicit path to my PS executable. I tried automatic once and got a bunch of Errors (one stating a specific dDo Namespace could not be found in one of the Java classes/files).
  • Polynaught
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    Polynaught polycounter lvl 11
    With 1.7c I can sometimes convince the SUITE to stay on top of PS.
    PS has to be launched first and the SUITE last for this to work.
    But that's no guaranteed solution - sometimes I Need several attempts. And I have not found out if it works better when PS is not maximized while launching the SUITE or if it needs to be maximized.
    Sorry, this bug is alive.
  • jasong
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    jasong polycounter lvl 12
    I'm happy to report after installing 1.8 I can finally get the Suite to run on my work PC! Thanks for all your hard work guys!
  • Polynaught
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    Polynaught polycounter lvl 11
    1.8, the SUITE still falls behind PS once I click any of PS's ui elements.
  • Smoluck
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    Smoluck polycounter lvl 7
    1.8 Suite don't resolve the problem on mine (PS CS5)
    ------------------
    System Information
    ------------------
    Time of this report: 1/9/2015, 23:24:53
           Machine name: CORSAIR
       Operating System: Windows 8.1 Professionnel 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500)
               Language: French (Regional Setting: French)
    System Manufacturer: empty
           System Model: empty
                   BIOS: BIOS Date: 10/11/11 16:28:20 Ver: 08.00.16
              Processor: Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz (16 CPUs), ~2.3GHz
                 Memory: 30712MB RAM
    Available OS Memory: 30712MB RAM
              Page File: 4321MB used, 26389MB available
            Windows Dir: C:\WINDOWS
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.03.9600.16384 64bit Unicode
    
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
          Display Tab 2: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
              Input Tab: No problems found.
    
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    
    ---------------
    Display Devices
    ---------------
              Card name: NVIDIA GeForce GTX 470
           Manufacturer: NVIDIA
              Chip type: GeForce GTX 470
               DAC type: Integrated RAMDAC
            Device Type: Full Device
             Device Key: Enum\PCI\VEN_10DE&DEV_06CD&SUBSYS_079F10DE&REV_A3
         Display Memory: 4042 MB
       Dedicated Memory: 1226 MB
          Shared Memory: 2815 MB
           Current Mode: 1920 x 1200 (32 bit) (59Hz)
           Monitor Name: Dell U2410(Digital)
          Monitor Model: DELL U2410
             Monitor Id: DELF015
            Native Mode: 1920 x 1200(p) (59.950Hz)
            Output Type: DVI
            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 9.18.0013.4475 (English)
         Driver Version: 9.18.13.4475
            DDI Version: 11
         Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
           Driver Model: WDDM 1.3
    Graphics Preemption: DMA
     Compute Preemption: DMA
               Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
         Power P-states: Not Supported
      Driver Attributes: Final Retail
       Driver Date/Size: 11/13/2014 09:20:36, 19966344 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: 
      Device Identifier: {D7B71E3E-458D-11CF-1562-92271EC2C435}
              Vendor ID: 0x10DE
              Device ID: 0x06CD
              SubSys ID: 0x079F10DE
            Revision ID: 0x00A3
     Driver Strong Name: oem5.inf:0f066de3de37011a:Section004:9.18.13.4475:pci\ven_10de&dev_06cd&subsys_079f10de
         Rank Of Driver: 00DA0001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    
  • Eric Ramberg
    Have you both made sure you´re running both the suite and PS as admins?
    Also, are there any other applications you´re running at the same time that might interfere, like apps for drawing tablet or anything like that?
  • aeonbluestar
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    aeonbluestar polycounter lvl 3
    Here's a question: Do you by chance have Lazy Nezumi Pro installed? I have found that Quixel and Lazy Nezumi do not play together nicely at all. I have had this frustrating bug of the Quixel bar falling behind Photoshop as well as many other bugs, such as being unable to use hotkeys or Photoshop menus while NDO or DDO were running. I invested hours into troubleshooting before I finally found that closing Lazy Nezumi Pro while using Quixel fixed the issue.

    So if you've got it, try closing it and see if that fixes the issue.
  • Eric Ramberg
    aeonbluestar - THANK YOU, was trying to think of the name but I couldn´t for the life of me figure it out!
  • Polynaught
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    Polynaught polycounter lvl 11
    I indeed have Lazy Nezumi Pro installed on my machine. Thx for the tip. Though I rarely have it running - but I will investigate.
  • Polynaught
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    Polynaught polycounter lvl 11
    Not working, Eric. Lazy Nezumi Pro was not running (aka process not started) in my tests. I've started PS in admin mode. Started the Suite in admin mode. It always falls behind if my input focus shifts to photoshop. Sorry. I'll probably wait some weeks before getting back to the Suite. Until then I'll use a competitor's software.
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