AWAITING CONFIRMATION: SUITE 1.6 toolbar falls behind PS CS6

Polynaught · Oct 2014

Hey there,

I tried all 4 solutions from the Troubleshooting section of the wiki (actually PS CS6 is always running in 64-bit as is the SUITE on my PC) but the SUITE keeps falling behind Photoshop.
Sometimes I can force it to stay on top when Photoshop is NOT maximized. I then have to select the toolbar and right click on its "Thinking" tab in the taskbar and select the SUITE from there. The "Thinking" tab disappears and the toolbar does not lose focus when I shift to Photoshop or maximize Photoshop.

Any fix for this?

Mr Digital · Oct 2014

I had this problem before, i just closed PS and started quixel suite, starting up quixel first, will open PS later, and thats how i solved this.

Polynaught · Oct 2014

Yeah, that is how I usually start the Suite (via its start menu shortcut) - the troubleshooting section advises to try starting PS first which is of no help either. But thanks for your input. I hope this gets fixed some day because it is somewhat annoying

Eric Ramberg · Oct 2014

Hi polynaught!

Could i get some more info on your specs? Really sorry about this issue, its something we´re trying really hard to get rid of, hopefully we can kill this bug soon!

Thanks for helping mr Digital

Polynaught · Oct 2014

Sure, I 'll post the specs when I get home after work. Just for now:
I am using the Suite on a German Windows 7 64bit (Ultimate I think) with latest Java 8.25. 16 GB of RAM, GTX 570 and a fairly old AMD Phenom 2.

    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
           Language: German (Regional Setting: German)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: GA-MA785GT-UD3H
               BIOS: Award Modular BIOS v6.00PG
          Processor: AMD Phenom(tm) II X4 945 Processor (4 CPUs), ~3.0GHz
             Memory: 16384MB RAM
Available OS Memory: 16382MB RAM
          Page File: 6438MB used, 18134MB available

 Card name: NVIDIA GeForce GTX 570
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 570
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_1081&SUBSYS_040110B0&REV_A1
     Display Memory: 4048 MB
   Dedicated Memory: 1232 MB
      Shared Memory: 2815 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: PnP-Monitor (Standard)
      Monitor Model: EV2335W
         Monitor Id: ENC2294
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: DVI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4052 (English)
     Driver Version: 9.18.13.4052
        DDI Version: 11

Let me know if you need more information. I can send you the dxdiag via PM.

Polynaught · Oct 2014

fyi, eric: specs updated

AlphaMix · Oct 2014

I have not been able to get the suite working from v1.5 onward either; same symptoms: falling behind photoshop no matter what. Tried it with both CS6 and the CC version. No antivirus aside from the built in Windows Defender.

   Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500)
           Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
       System Model: System Product Name
               BIOS: BIOS Date: 11/01/12 09:36:28 Ver: 36.02
          Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
             Memory: 24576MB RAM
Available OS Memory: 24544MB RAM
          Page File: 3160MB used, 24967MB available

          Card name: AMD Radeon HD 6900 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x6718)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_6718&SUBSYS_E182174B&REV_00
     Display Memory: 14051 MB
   Dedicated Memory: 2019 MB
      Shared Memory: 12032 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: ASUS VE258
         Monitor Id: ACI25F1
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: Displayport External
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1299 (English)
     Driver Version: 14.100.0.0
        DDI Version: 11
     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 8/11/2014 21:32:20, 1331424 bytes
        WHQL Logo'd: No

jasong · Oct 2014

Since I'm still having this problem, I'll post my specs here too. I was able to run the Suite once, and that was after installing a patch that was released after the Beta was over. Tried replicating it without success. I'm running PS CC 2014.

System Specs:          
OS Name    Microsoft Windows 7 Enterprise
Version    6.1.7601 Service Pack 1 Build 7601
System Manufacturer    Dell Inc.
System Model    Precision T3610
System Type    x64-based PC
Processor    Intel(R) Xeon(R) CPU E5-1620 v2 @ 3.70GHz, 3701 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date    Dell Inc. A06, 2/28/2014
Installed Physical Memory (RAM)    16.0 GB

Display Specs:
Name    NVIDIA Quadro K2000
Adapter Type    Quadro K2000, NVIDIA compatible
Driver Version    9.18.13.4084

Vipera · Oct 2014

Update 1.7 helped me to solve this problem.

teddybergsman · Oct 2014

Thanks Vipera for bringing your progress to our attention. Does anyone else with this problem get back up and running with the preview release of 1.7? Really wishing we crush this bug once and for all!

- Teddy

AlphaMix · Oct 2014

I confirm that 1.7 also helped me fix the initial connection issue with both my versions of photoshop: CS6 and CC

jasong · Oct 2014

Still not working on my end. Doesn't ask for a license or anything. I installed the 1.7 preview without any problems, but in the toolbar it still says 1.6. Might just be that number wasn't updated?

AlphaMix · Oct 2014

jasong wrote: »

Still not working on my end. Doesn't ask for a license or anything. I installed the 1.7 preview without any problems, but in the toolbar it still says 1.6. Might just be that number wasn't updated?

The toolbar doesnt seem to change, after all this is only a preview. But try using the option of setting an explicit connection with your photoshop exe, that might do the trick.

jasong · Oct 2014

AlphaMix wrote: »

The toolbar doesnt seem to change, after all this is only a preview. But try using the option of setting an explicit connection with your photoshop exe, that might do the trick.

That's what I thought, just making sure that was the case.

Setting an explicit connection to Photoshop causes the Suite to crash like when trying to load Ddo, or Ndo. When trying to load 3do it says "Loading mesh and textures..." gets to 50% then stops.

Thanks, AlphaMix, it was worth a shot anyway.

xyz2rgb · Nov 2014

I have updated to 1.7 and still can not get the suite to launch in front of photoshop cc. soon as i click ddo button it just freezes. i can not get the quixel suite to launch anymore or the legacy version to work. Up until about a month ago the beta and legacy version worked just fine. I am unable to use any version and I am stuck without any ideas as i have followed all instructions on the wiki troubleshoot page. problem started happening when i installed quixel suite 1.6. now the beta has the same problem and the legacy version never gets past the splash screen

Polynaught · Nov 2014

Sorry, I cannot confirm the fix. Actually it got worse - now the trick I used in my first post does not work either. Once I maximize photoshop or click any of its menus the QUIXEL Suite toolbar falls behind and out of reach.

Suite has an explicit path to my PS executable. I tried automatic once and got a bunch of Errors (one stating a specific dDo Namespace could not be found in one of the Java classes/files).

Polynaught · Nov 2014

With 1.7c I can sometimes convince the SUITE to stay on top of PS.
PS has to be launched first and the SUITE last for this to work.
But that's no guaranteed solution - sometimes I Need several attempts. And I have not found out if it works better when PS is not maximized while launching the SUITE or if it needs to be maximized.
Sorry, this bug is alive.

jasong · Dec 2014

I'm happy to report after installing 1.8 I can finally get the Suite to run on my work PC! Thanks for all your hard work guys!

Polynaught · Jan 2015

1.8, the SUITE still falls behind PS once I click any of PS's ui elements.

Smoluck · Jan 2015

1.8 Suite don't resolve the problem on mine (PS CS5)

------------------
System Information
------------------
Time of this report: 1/9/2015, 23:24:53
       Machine name: CORSAIR
   Operating System: Windows 8.1 Professionnel 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500)
           Language: French (Regional Setting: French)
System Manufacturer: empty
       System Model: empty
               BIOS: BIOS Date: 10/11/11 16:28:20 Ver: 08.00.16
          Processor: Intel(R) Xeon(R) CPU           E5520  @ 2.27GHz (16 CPUs), ~2.3GHz
             Memory: 30712MB RAM
Available OS Memory: 30712MB RAM
          Page File: 4321MB used, 26389MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.03.9600.16384 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 470
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 470
           DAC type: Integrated RAMDAC
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_10DE&DEV_06CD&SUBSYS_079F10DE&REV_A3
     Display Memory: 4042 MB
   Dedicated Memory: 1226 MB
      Shared Memory: 2815 MB
       Current Mode: 1920 x 1200 (32 bit) (59Hz)
       Monitor Name: Dell U2410(Digital)
      Monitor Model: DELL U2410
         Monitor Id: DELF015
        Native Mode: 1920 x 1200(p) (59.950Hz)
        Output Type: DVI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4475 (English)
     Driver Version: 9.18.13.4475
        DDI Version: 11
     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 11/13/2014 09:20:36, 19966344 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71E3E-458D-11CF-1562-92271EC2C435}
          Vendor ID: 0x10DE
          Device ID: 0x06CD
          SubSys ID: 0x079F10DE
        Revision ID: 0x00A3
 Driver Strong Name: oem5.inf:0f066de3de37011a:Section004:9.18.13.4475:pci\ven_10de&dev_06cd&subsys_079f10de
     Rank Of Driver: 00DA0001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

Eric Ramberg · Jan 2015

Have you both made sure you´re running both the suite and PS as admins?
Also, are there any other applications you´re running at the same time that might interfere, like apps for drawing tablet or anything like that?

aeonbluestar · Jan 2015

Here's a question: Do you by chance have Lazy Nezumi Pro installed? I have found that Quixel and Lazy Nezumi do not play together nicely at all. I have had this frustrating bug of the Quixel bar falling behind Photoshop as well as many other bugs, such as being unable to use hotkeys or Photoshop menus while NDO or DDO were running. I invested hours into troubleshooting before I finally found that closing Lazy Nezumi Pro while using Quixel fixed the issue.

So if you've got it, try closing it and see if that fixes the issue.

Eric Ramberg · Jan 2015

aeonbluestar - THANK YOU, was trying to think of the name but I couldn´t for the life of me figure it out!

Polynaught · Jan 2015

I indeed have Lazy Nezumi Pro installed on my machine. Thx for the tip. Though I rarely have it running - but I will investigate.

Polynaught · Jan 2015

Not working, Eric. Lazy Nezumi Pro was not running (aka process not started) in my tests. I've started PS in admin mode. Started the Suite in admin mode. It always falls behind if my input focus shifts to photoshop. Sorry. I'll probably wait some weeks before getting back to the Suite. Until then I'll use a competitor's software.

AWAITING CONFIRMATION: SUITE 1.6 toolbar falls behind PS CS6

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