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Zbrush - Smoothing errors importing low-poly from MAX

Basic Zbrush question for those of you out there who might know what the hell I'm doing wrong.

I made a head model in Max, exported it as a .OBJ, imported it into Zbrush and this is what I get.

73ddf2d689072d402d3afc2.th.jpg

Which is fine, but then I hit that Divide button under the geometry rollout in the hopes of smoothing my geometry out so I can start sculpting some detail in and this is what I get.

576e618aba9d99a86cbf058.th.jpg

As you can see, the geometry isn't as smooth as it can be and my usual method around this is to apply meshsmooth in MAX, but I want to be able to re-export the low-poly from zbrush. Am I missing something in the general exporting/importing process here? This is really shagging my willingness to work on this project. :(

Many thanks to anyone who can offer me any help!

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