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zbrush / xNormal map generation issues

when i try rendering out a normal map in xnormal, its giving me this:
92358993hu0.jpg
w515.png
i tried all sorts of things to solve it, but nothing worked

if the base mesh has more polygons, then the black spots are smaller, but exist in larger numbers. i've kept everything like i've always done, and 'just in case' i'd even downloaded the latest xnormal. still the same issue

also, everyime i use 3ds max, the 'push' i apply to the cage is automatically removed once i click on 'render' in the render to texture dialogue box.

i can't figure out what's going on

any help would be greatly appreciated.

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