Problem with Wacom Intuos 3

Super

Just wondering if anyone else has experienced this issue: When single clicking (by tapping the Pen once), mine has started to double click. This driving me mad, and slowing me down work-wise as I'm having to undo mistakes. It'll only happen 7-8 times out of 10, but still. Uninstalled any additional mouse software, and even spoke to Wacom who suggested turning the click pressue to 'firm' (I shouldn't have to alter any of my settings to *make* the device work as it was!). Useless.

Anyone? I suspect it's a defect and I will have to wait many weeks for a replacement.

StJoris

Are you sure you set your wacom option to "click". At first there isn't a rollout, but when you click on the word beneath the tip, a rollout will still pop-up, and you can change it to anything. Double-check to make sure it's on single click and not double?

Super

Yeah, the nib it was set to 'Click' in the options. I've not changed anything, it just suddenly started doing it a few weeks back. I've done all the diagnostics tests and they're fine so I don't know why this is happening.

Hugely frustrating.

Slingshot

The last options are to probably to change the pen nib, buy a new pen, or reinstall the pen software and tablet driver.
Borrow a friend’s pen to see if the pen is.
That double clicking thing sucks tho.
Good Luck!

Super

Does anyone know how in the hell you get the contact number for faulty hardware? It's pathetic. I spoke to them via e-mail, and they told me to look on the CD Driver's readme for it. Which I don't have.

This company is testing.

Slingshot

Here ya go, off de driver cd for an Intuos 3 tablet. There were no "read me files" so to speak on the CD but their was a file when the CD booted up called "technical notes" and that is where I got this info from. I explored the CD thoroughly too. I assume you are still in Europe because of your profile.

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Europe, Middle East and Africa
Phone (Austria): +43 (0) 1.790.825.550
Phone (Belgium): +32 (0) 2.275.0691
Phone (France): +33 (0) 1.7020.0070
Phone (Germany): +49 (0) 69.6630.8200
Phone (Spain): +34 91.787.0346
Phone (Italy): +39 (0) 2.4528.7050
Phone (Netherlands): +31 (0) 20.517.4705
Phone (Switzerland): +41 (0) 1.212.2818
Phone (United Kingdom): +44 (0) 207.744.0831
Phone (Other countries): +49 (0) 180.500.4397
FAX: +49 (0) 180.500.4398
Email: support@wacom-europe.com

Europe, Middle East and Africa
Worldwide Web: http://www.wacom-europe.com
Anonymous FTP: ftp://ftp.wacom-europe.com/pub/

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USA,CANADA,etc

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USA, Canada, Central and South America
Worldwide Web (English): http://www.wacom.com/productsupport
Phone: +1.360.896.9833 (English,
7:30 am to 5:00 pm Monday - Thursday,
8:30 am to 5:00 pm Friday, Pacific Time)
FAX: +1.360.896.9724 (English)
Inquiry Form (English): http://www.wacom.com/productsupport/email.cfm

Phone (Brazil): +011.5041.9515


Good luck!

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DOW3 Entry

Super

Thanks!

Super

Wow, amazing scenes from Wacom. Having spoke to the help line they told me to send the pen to their repair centre in Germany, where it would take 3-4 weeks for a replacement!

I explained to the person that time is kind of important, as I will lose work. Thinking she was going down the reimburstment route, she suggested that I buy another pen whilst this one is being repaired... but no, "then you would have 2 pens, so this would never happen again" she said. AMAZING. £430 spent, 11 months ago...now I have to buy another £70 pen.

Thanks Wacom, I will now NOT be buying the Cintiq I was thinking of. Christ.