Cancelling AOL

AstroZombie

We all know that AOL sucks, which is a shame since thier customer service is so incredible:

http://www.insignificantthoughts.com/files/aolcancellationeditfinal.mp3

Matabus

BWAHAHA!
I've totally been there. Not with AOL though, but with Alienware. FUCK Alienware, BTW.

Gone are the days of me being transferred to India where some obvious Indian who claims to be named "Abraham" or "Witherspoon" won't let me cancel or get some god damned customer support.

rawkstar

THAT was badass!

Malekyth

Wow, I've listened to that over and over and over and I don't even know why! Perhaps I just like that AOL does have at least one employee that accurately reflects our hip subculture's opinion of the evil internet provider.

oXYnary

try cancelling junkmail.

cholden

wow, I want to reach through my mp3 player and choke that guy.

sledgy

All you need are 5 magic words:

"Give me your supervisor, now." When I call Qwest I don't even bother with the front line agent. I go right to the head douchebag in charge. It's great - you don't ever have to get tense or mad. Just go straight to the person who's job it is to kiss your ass and try to prevent you from being a non-customer.

Ninjas

Having worked in an incoming callcenter, I have to say Sledgy has it exactly right.

bearkub

wow. what a jackass.

McIlroy

I wish I had a recording of the time a Telemarketer called me and I told him to " quite fucking calling ,taking me off the list " and he said " shut up asshole " and hung up. So I called the number back and asked for a supervisor and explained the situation and gave the name of the guy who called . So I hear the supervisor walk over and ask " Did you just insult and customer and call him an asshole" and then some mumbeling from the guy who had insulted me and then the supervisor said " your fired unplug your headset and leave" ! That was some great justice if you ask me .

sledgy

Ninjas, yeah I've taken a few calls in my day It's usually the other way around.

"Help I'm getting an error!"
"What's the error?"
"I don't know!"
"Well let's look at your error log."
"You're being RUDE!"

Joshua Stubbles

Sorry to hear about your Alienware issues, Matabus. I've have nothing but glowing comments to say about their tech support. It's always been super fast, and extremely helpful. I guess I just get the good people

ScoobyDoofus

Yeah, I had a scenario like Sledgys recently (month or so ago).
I took a call from a vendor of a biz partner. (one of our partners had hired a web firm to develop a new website for them, and one of the web developers called me).
So this lady starts telling me how we need to re-code our website to provide them with all of our clients private information, including financial information. This way their clients could log into their site, view and order our pictures via thier site, etc. Completely bypassing our site & system.
And IM like "uh...we cannot do that. We'd be happy to provide you with some verbiage and a link to our site, etc, but we cannot give you access to our clients private data, photos, etc, these accounts include credit card numbers! I dont understand why you need all this anyway, as I've spoken to the CEO of your client, and she informed me all she wants me to give you is a logo and a link"
So this lady FLIPS out, and starts calling me names, screaming into the phone about how rude & uncooperative I was being and that "my superiors would find out how uncooperative I was". So I walked right into my bosses office, told him what happened, called our partner told them what happened. Our partner CEO was like "Wow, what a crazy person, I have no idea why she asked for all that, we told her what we wanted, and thats not it".

Jeremy Lindstrom

[ QUOTE ]
All you need are 5 magic words:

"Give me your supervisor, now." When I call Qwest I don't even bother with the front line agent. I go right to the head douchebag in charge. It's great - you don't ever have to get tense or mad. Just go straight to the person who's job it is to kiss your ass and try to prevent you from being a non-customer.

[/ QUOTE ]

More often or not probably transferred two stations away to their friend. That's what we do in IT, whenever we get someone wanting a supervisor.. just ship em to your buddy. Sometimes people just want to speak with someone else.

Xenobond

Aaaah! the link doesn't work for me!

Malekyth

Yeah, I was sad to notice that too ... I did listen to it, but didn't save it out before it died.

Xenobond

Maybe write what it said down for me, and then I can have Microsoft Sam read it back to me. I think it should sound pretty close, no?

Vailias

heh I remember working for AOL.
the usual way it went was,
Customer:"Let me speak to your supervisor."
Me: "Certainly just hold on a few minutes"
Me (via IM to the team): Hey which one of you guys wants to be a supervisor this time?
And yes AOL saves still inspires loathing and hatred in me, having to deal with their issues in the billing department.

sledgy

HAHA that's great.

obson

ran across another link to it

http://www.break.com/index/aolhell.html

adam

i'm really surprised by the douchebaggery the customer support guy was exhibiting...

Cancel the account. Fuck off and cancel it, that's all he has to do.

Yeesh!

Makk

Bloody hell what an ass!!!