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Max 7 .dds error

When trying to load a .dds file into the mat editor in max 7 I get a pop up that has the title "Image I/O error" and the body of the box contains the file path and under that it says "unknown error"

I installed service pack 1 which had a fix for some I/O issues with .dds files but it doesn't seem to help. I'm pretty sure its not my file. I'd tried all the other .dds textures I've exported, but none of them seem to work.

Any ideas?

Thanks.

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