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3ds max problem

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Kenbro node
I'm a maya user and just start learning max,I've got some problem can't figure it out.

1. When I finish modeling I apply reset xform to Freeze Transforms but it doesn't work ,the Transform xyz still remain the same before I apply reset xform,but it do work on rotate xyz

2. The "send to maya" doesn't work,I've tried  4 of option no matter which one click,it send nothing to maya.I use 2019 for max and maya,and the weird thing is I could send to max from maya,after that I can use send to maya from max...,now if I wanna use "send to maya" I have to use "send to max" first in maya.

I've searched bunch of solution still can't solve these problems.

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