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Substance Painter Crash Opening Specific File

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Substance painter has started crashing for me every time I try to open a specific file. I've been using it for years, and it can open old files just fine. For this specific file, however, it now freezes for a few minutes on opening then crashes. The file is fairly simple (a single 2K texture set, with 4K baked maps), and is only 117 mb. I've already set my TDR to 60 as suggested on opening the program, and checked for any Razer programs that are known to cause issues. Here are my specs:

16 GB RAM
3.4 GHZ i7 quad core CPU
GTX 1070 GPU
Windows 10
Using SP 2019.1.2

I've also tried opening the file on my laptop (which has worse specs) and it doesn't work there either, so it can't be an issue specific to my computer. Here is a link to download the problematic file: https://drive.google.com/open?id=1FlxrAR_N4pHtqyQZZi7FLPRMK7SuYWlm. Thanks in advance for any help you can offer!

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