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Blender xnormal N-pole error

hero character
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kanga hero character
Win 10
Latest xNormal version
Blender 2.79
Following a hairplane tut on youtube. Exported the hair model and pointed xnormal at the model and a uved lowpoly plane. When I hit generate maps I get this error:

Triangulating the model doesnt help and a web search doesnt show much, if at all so I am thinking there is something else going on. I have used xnormal in the past and never run up against this. Running a mesh check on my character lowpoly shows loads of N-poles and the model is the same as I always make them. Any ideas on this gratefully accepted.

Cheers

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