Image embedding troubles?

Eric Chadwick

Some people are reporting difficulties with adding images to their posts.
https://polycount.com/discussion/comment/2649251/#Comment_2649251

We're working with the Vanilla Forums developers to find a fix. Sorry for the trouble with this!

But how wide-spread is this problem? How many people has it hit?

If you're having trouble adding images, please reply with some info:

1. Hardware (windows pc, mac, android phone, iphone, etc.)
2. Browser (chrome, firefox focus, thunderbird, etc.)
3. Which features are not working (Attach Image, drag-n-drop, etc.)

Thanks for your help. Again, sorry for the hassle. 

Windows 10 PC, Chrome, Attach Image, pasting a URL:

Zack Maxwell

Windows 10
Chrome
I can't use Attach Image to either link or upload. After inputting the image it just sits there doing nothing.
I've never attempted to drag-and-drop an image before, but trying it now just opens it as a browser page.
After some testing, I've found that Attach File does the same thing.

bitinn

macOS + Chrome

Exactly the same issue as Zack.

Taylor Brown

Chrome, Windows 10, None of the ways of adding iamges works for me

throttlekitty

Chrome, Win7, I just drag and drop from explorer and it just works. Until just now apparently... I even spent a whole minute looking for the perfect Git Gud macro for you scrubs. Guessing this is part of the https move? I'm certain I've dropped images a few times very recently.

I was going to point out that windows UAC may prevent attachment/drag-n-drop if the browser session was started from a desktop icon.

Eric Chadwick

Vanilla says they pushed out an update midweek, and it's been causing widespread issues, so they've been working on it. But it's a three-day weekend in the US, so I'm not sure if we're going to see any movement on this until Tuesday?

Taylor Brown

Thank you for the update

Eric Chadwick

We've changed the post editor to HTML mode as a test to work around this issue. See if it works for you now.

throttlekitty

Eric Chadwick said:

We've changed the post editor to HTML mode as a test to work around this issue. See if it works for you now.

Not working here.

Alemja

Using windows 10 & firefox, I can drag and drop and here is a url:

Zack Maxwell

Still nothing working on my end.

polygons

Yeah same as Zack still not working for me on windows 10 with IE or Chrome.

shubham kumar

i thought it's only happening to me
-win 10
-Google Chrome
-Drag and drop , image url , attach image

Today i went in 3d Art showcase and critique section and clicked on new topic and pasted imgur link it didn't show the image but creates
a html sort of link and when i press Preview button image is show but when i go back to my previous post and edit it nothing happens no image is shown .

Eric Chadwick

Anyone still having trouble? Have you tried clearing your cache lately?

From our Vanilla Forum support:

the only staff member that could reproduce your error was able to get it to work once we switched to the HTML editor. Have you cleared your cache completely and then tried again to upload since then?

polygons

Mine does it on one topic that I started but everywhere else seems to be fine now.

Zack Maxwell

I tried again, and it seems to be working fine for me now.



Kinda of, anyway. The image can be inserted, and seen in Preview mode, but it just shows the HTML text while creating the post, whereas before it would show the full image while typing. Maybe because of the site shift to HTML?

-Edit- *Sigh* Nevermind. It worked here, but the problem is still there in a WIP thread I'd made before.
Same problem as @Polygons, I think.
After some testing, it seems to work everywhere except that most recent thread I made, even after closing it out and navigating back to it.
Even other threads I've made work fine, including new threads I try starting.

Eric Chadwick

Hey cool, thanks for the details.

HTML editor mode means you see HTML text while editing. But you can click preview to see how it will render. We hope to reset it back to WYSIWYG mode once these problems are solved.

So are you saying image embeds work in older replies, but not in a specific newer one? Can you please send me a link to the problematic reply?

Zack Maxwell

Huh.... well, I was about to link you to the broken thread, but I decided to test it again first, and that one seems to have fixed itself as well. I'm no longer having the issue anywhere on the site, as far as I know.
If it might help anyway, this was the thread.

polygons

Everything's working fine for me now too. Thank you for fixing things quickly!

Eric Chadwick

You're welcome. Images are the heart of Polycount, pretty serious if you can't post images for critique.

Assuming everyone can post images now, I'm going to try re-enabling the wysiwyg editor mode.

throttlekitty

So are we using the html code for posts now or BBCode? (That's what the site has been using, right?)

yay pictures!

Eric Chadwick

Polycount used to run on vBulletin forum software, which offered BBCode editing. But that was a few years ago. We haven't used BBCode for a long time now.

We're running on Vanilla Forum software, and we've disabled their BBCode editing mode because it makes the site easier to moderate.

Briefly we switched to Simple HTML, but that was only a workaround for the image posting bug. 

Now we're back in our regular WYSIWYG mode, which is really just an easier way to edit the underlying HTML code.

Vanilla purposefully limits what HTML formatting you can use, just to keep thing sane and tidy. https://docs.vanillaforums.com/help/addons/advanced-editor/#html

You can edit in HTML mode using the </> button. It's like BBCode but on steroids. I use that button all the time, some things are only editable in raw HTML mode. Like fixing Quotes that I've backspaced into by mistake.