Answered: How can I trigger a retry for subscription payment?

bac9-flcl

My payment for April was not processed successfully due to low balance on a debit card I used with Megascans. I have since topped it up, but I don't know how to trigger another billing attempt on Megascans side - the only option the portal provides is updating the payment information, which seems to affect nothing (no test charges, no subscription charges land on the card after). My subscription is listed as "Unpaid" at the moment, and I'd really like to rectify this.

Synaesthesia

Please send in an e-mail to support@quixel.se so our team can look into this for you ASAP!

bac9-flcl

I was just billed successfully a minute ago (so automatic retries might be working, maybe they just happen after a longer period, like a few days or a week?). Thanks for the help, I'll direct questions to that e-mail address if any similar problems arise in the future!