Solved: Couldn´t switch to requested monitor resolution

C86G

So... I´ve updated to 2.3.2. and wanted to continue working on my current project, but I get the error message "couldn´t switch to requested monitor resolution". 3Do won´t start and thus I cannot work anymore.

Please, I really need help asap.

Synaesthesia

Please refer to this FAQ article: https://support.quixel.se/hc/en-us/articles/207553255-Error-Couldn-t-switch-to-requested-monitor-resolution-

If this doesn't help, let me know and I'll have our programmer take a closer look into it.

C86G

I did what you told me and it worked. However, now I have to do the steps EVERY TIME I start The Suite again. That´s really no fun : /

Synaesthesia

Unfortunately, there's nothing we can do about it - 3DO is built on Unity, which itself produces that issue. Until Unity fixes it, we're stuck with that particular problem. Sorry about that. As soon as it's fixed on their end, we'll be sure to incorporate it!

C86G

Hm, just wondering why this issue didn´t came up for me until 2.3.2.
However, hope it gets fixed soon.

Thanks for your help : )

Westley

Hi, guys I'm having this problem as well right after I updated to version 2.3.2. I hope Unity gets a patch soon and Quixel can get it in fast.

Visnarel

I'm getting the same issue and it only started happening on 2.3.2

C86G

Damnit. Not sure if I should update the software at work or not : /

Synaesthesia

Send in a support@quixel.se ticket and I'll have our programmer look into it ASAP!

supaclueless

Keeping an eye as well since this is also occurring to me with the newest update.

Synaesthesia

Try reinstalling 2.3.2 - we pushed a silent update that should fix this for the majority of users.

C86G

How can we reinstall it?

BlackFangTech

Really throws a wrench into things when you push an update like this. Should have never been sent out with this error.

Synaesthesia

You can reinstall via the Launcher in the Suite toolbar menu.

@BlackFangTech that is, unfortunately, an unrealistic expectation for any software development. If we had seen this issue in testing, we'd have ensured it was fixed.  

supaclueless

@Synaesthesia
Just want to notify you that the re-install did fix the issue at hand after the silent update. Thanks for the swift fix! 

BlackFangTech

Synaesthesia said:

You can reinstall via the Launcher in the Suite toolbar menu.

@BlackFangTech that is, unfortunately, an unrealistic expectation for any software development. If we had seen this issue in testing, we'd have ensured it was fixed.  

Expecting shipped software to work? Doesn't sound unreasonable to me. Also noticed that your link states 'This issue occurs when a TV is used as a monitor.' I have this issue, and do not / have never used a TV as a monitor on this PC.

Tried to uninstall and got 'Windows cannot find 'C:\Program Files\Quixel SUITE 2.0\unins000.exe'. Make sure you typed the name correctly, and then try again.' Wanted to try to reinstall and see if that could fix the issue but I can't do that if it won't even uninstall properly.

Synaesthesia

I'm not saying that it's unreasonable for software to work. I am, however, saying that it's unreasonable to expect software be bug-free. Issues like this tend to crop up only when the software reaches a wider audience. This is unfortunately the nature of software development - every tool in existence has bugs. We do our best to address and resolve them.

That said, this issue used to be confined to TVs used as monitors, now (as 3DO's Unity build updates) it appears to affect a very narrow hardware configuration vs certain types of monitors.

Try downloading the latest full installer via www.quixel.se/download to see if that helps.

BlackFangTech

Synaesthesia said:

That said, this issue used to be confined to TVs used as monitors, now (as 3DO's Unity build updates) it appears to affect a very narrow hardware configuration vs certain types of monitors.

Try downloading the latest full installer via www.quixel.se/download to see if that helps.

Why would that help? As you can tell by the message I posted, your updates are not correctly updating the path for the uninstall executable in the windows registry. I was able to uninstall myself by manually locating the file, but this is not something that should be in a commercial software product. After reinstalling, I no longer get the 3DO error.

Synaesthesia

I'm not sure what happened with your registry. It could be any number of issues, including a faulty install from a corrupted executable.

Glad to hear you're fixed up on the 3DO error!