Answered: Painting Dynamask in 3DO turns mask black

dsenter

Hello! I recently started using DDO and it is great so far minus a few minor inconveniences. 

The issue I'm currently having is when attempting to edit a dynamask and add some custom painting to it; as soon as I touch the mesh with the brush, the mask turns black in 3DO and the only option I have is to cancel the mask to retain my  base mask. If I try to select a mask preset, it still shows black. This only seems to affect the 3D viewport, I can still see my mask in photoshop and paint on the layer in photoshop. 

Synaesthesia

What version of SUITE do you have installed?

dsenter

Hi, I am using version 2.2.2. 

Synaesthesia

Could you try shutting Photoshop and SUITE down, then run PS as admin once, close it, and restart SUITE to see if this persists?

dsenter

I tried running Photoshop as admin and then reopened SUITE but the problem persists. 

Synaesthesia

Alright, what version of Photoshop are you using? If you're using 2017, you'll need to downgrade to 2015.5 or earlier in order for SUITE to function correctly.

dsenter

I am using version 2015.5.1 at the moment. Perhaps I just need to reinstall Quixel? I don't think this is a video card issue, I'm running an nVidia Quadro K5200. 

Synaesthesia

Update drivers if you haven't already, and if it persists then I would suggest a clean reinstall to a new directory  - such as SUITE 2.2 instead of SUITE 2.0.

dsenter

I really appreciate the help Synaesthesia, however, the problem still persists. I updated my graphics driver to version R378 U1 (378.49)  and performed a clean reinstall of Quixel Suite to a folder named "Quixel SUITE 2.2".

I suppose the next step would be to reinstall Photoshop? Perhaps there are some settings I am missing? 

Synaesthesia

I've referred this up to our programmer. I'll check back in when I get a response.

In the meantime, could you attach a video showing us what's happening, from loading up Photoshop and DDO to the point where this issue occurs?

dsenter

Sorry for the delay, been a busy few weeks. Below is a link to the recording. 

https://www.youtube.com/watch?v=1MjuoamMAjk&feature=youtu.be

Synaesthesia

Could I get you to try out the Suite 2.3 RC2 patch?