Answered: Dynamask is always grey

Jimonions

So this has been a problem for quite a while now. Whenever I go into the dynamask editor there is always 50% grey on the model which pretty much ruins the purpose of even attempting to edit the mask.

Clearing does not clear the grey. I can still paint over things too but that also covers the mask from the photoshop filters.

Synaesthesia

Hey Jimonions!

This issue should be resolved in SUITE 2.2. Are you on the latest version?

Jimonions

Hmm I'm on 2.2, I remember I tried your early build on my other thread so maybe I had something left over from that? It didn't work on that other project in case you were wondering. kinda just let it float off into the folder of incomplete works.

Maybe a clean reinstall should do it.

Jimonions

Nope clean install didnt work.

Synaesthesia

Are you working with an older project? You could also potentially have something loaded in Photoshop via the Paint Mask in Photoshop button. Click that and see if there's any gray layers located in your Mask.PSD.

zombojoe

I have the exact same problem. I reinstalled 2.2 and it still persists.

If you look at the quixel window to the left you can see in the dynamask icon that it looks grey.

 Its pretty much impossible to texture with this bug.

Synaesthesia

Would you please click the Invert button in 3DO with DynaMask open (near to the opacity slider for paint) and tell me if that does anything here?

Synaesthesia

Alright gentlemen!

If you could, kindly, please e-mail our SUITE programmer your output_log.txt files located in *\Quixel SUITE 2.0\x64\3DO\3DO2_Data - his e-mail address is sameer@quixel.se

This will greatly assist in troubleshooting this problem.

zombojoe

It still persists after inverting, it seems to overlay greyness to it. Sent an email.

Jimonions

Tried a new project, same problem. The paint mask just shows blank, nothing there.

edit: Oh, I forget polycount doesn't update new posts automatically, sending now.
And yeah inverting seems to make the grey black but also makes the white into grey

Synaesthesia

Thanks guys. We'll get this solved ASAP.

Wayne84

Having the same issues here, I find it's only when I have 3do open otherwise the masks are fine.

Wayne84

Any update or work around for this issue? its making it impossible to work with masks....

Synaesthesia

I'll post an update as soon as we identify the cause and resolve it. Sorry about the wait!

Braindrain85

I have the same problem. All dynamasks turn grey instead of black.

Jeff Tran

Just adding on to this thread, I've also been running into this gray dynamask bug. I wasn't sure if it was just me or if it was a global bug that everyone was experiencing. I'll be waiting patiently for the update with the fix to this bug so I can resume my work, thanks!

Synaesthesia

The patch for this issue is located on our Facebook group Quixel Live Support. You can download it there. It's not ready for widespread public release yet, but it will be soon!

Wayne84

Hi,
I've downloaded the patch (v.2.2.1) but still getting the grey mask issue.
has this worked fro anyone else?

Synaesthesia

It has worked for other people. We've traced it back to a specific issue with linear space conversion. We're currently working on a fix.

Wayne84

Hi, 
I've noticed some strange behavior on my machine which might have something to do with the issue?
In order to prevent my masks turning grey I close 3DO before editing the mask in DDO but everytime I do this the 3DO window opens anyway. Its not active (the 3DO icon isn't triggered) and the window doesn't update. Is this something you've experienced your end?

Just to clarify after installing the latest patch if I open a mask (with 3DO open) then apply mask without making any changes it still turns grey?

Hope you guys manage to fix this soon as i'm really looking forward to playing with the mask painting tool in 3DO!

(update): also when the DDO window opens its in full PBR shading mode and not showing just the mask. If I force refresh the DDO window it still brakes the mask.

Synaesthesia

Are you using the latest 2.2.1 patch located on our support group?

Wayne84

Yes this is after installing the latest patch v2.2.1

Synaesthesia

Please re-visit Quixel Live Support. The pinned thread in the group contains pre-release 2, which should hopefully resolve this for you.

Wayne84

Working Perfectly now guys!
thanks

Decordova360

Is there any update on a official public patch release?

Synaesthesia

We're on SUITE 2.2.2 now. I haven't seen any reports of this bug for quite a while.