Answered: Quixel SUITE Won't Start
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Hello all. Hoping you can help me out with this issue I'm having. I have a licensed version of Quixel and a licensed version of Adobe Photoshop CC 2015. Both are properly configured to run as administrator, and this setup on my computer has worked just fine in the past. I haven't used Quixel for a few weeks, and when I tried to start it up it simply does not open. In the task manager, I noticed that SUITE.exe starts for a few seconds, then disappears. Photoshop does not open either, although I am able to launch it separately with no problem.
I have tried all the run of regular fixes, including checking that I have the latest version of all relevant software (Photoshop, .NET, etc.). With this failing, I have tried more drastic fixes, like repairing, uninstalling, and refreshing my installations of all .NET framework distributions. All of this has been to no avail. For some odd reason, this issue only seems to affect my primary user account -- other accounts have no issue with opening and using Quixel. After opening the Event viewer, I have identified that SUITE.exe crashes soon after opening due to a .NET runtime error and a subsequent application error. Here are the errors:
.NET Runtime error:
[spoiler]
Application: SUITE.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
at System.Xml.XmlTextReaderImpl.ParseText(Int32 ByRef, Int32 ByRef, Int32 ByRef)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Configuration.XmlUtil.StrictReadToNextElement(System.Configuration.ExceptionAction)
at System.Configuration.BaseConfigurationRecord.ScanFactoriesRecursive(System.Configuration.XmlUtil, System.String, System.Collections.Hashtable)
at System.Configuration.BaseConfigurationRecord.ScanFactoriesRecursive(System.Configuration.XmlUtil, System.String, System.Collections.Hashtable)
at System.Configuration.BaseConfigurationRecord.ScanFactories(System.Configuration.XmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors)
at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs)
Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationManager.PrepareConfigSystem()
at System.Configuration.ConfigurationManager.RefreshSection(System.String)
at System.Configuration.ClientSettingsStore.ReadSettings(System.String, Boolean)
at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(System.Configuration.SettingsContext, System.Configuration.SettingsPropertyCollection)
at System.Configuration.SettingsBase.GetPropertiesFromProvider(System.Configuration.SettingsProvider)
at System.Configuration.SettingsBase.SetPropertyValueByName(System.String, System.Object)
at System.Configuration.SettingsBase.set_Item(System.String, System.Object)
at System.Configuration.ApplicationSettingsBase.set_Item(System.String, System.Object)
at SUITE.MainWindow..ctor()
Exception Info: System.Windows.Markup.XamlParseException
at System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
at System.Windows.Application.LoadBamlStreamWithSyncInfo(System.IO.Stream, System.Windows.Markup.ParserContext)
at System.Windows.Application.DoStartup()
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at SUITE.App.Main()
[/spoiler]
Application error:
[spoiler]
Faulting application name: SUITE.exe, version: 1.0.0.0, time stamp: 0x56e69877
Faulting module name: KERNELBASE.dll, version: 10.0.10586.306, time stamp: 0x571af331
Exception code: 0xe0434352
Fault offset: 0x0000000000071f28
Faulting process id: 0x1474
Faulting application start time: 0x01d1bc41f7781ad2
Faulting application path: C:\Program Files\Quixel SUITE 2.0\x64\bin\Release\SUITE.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: e165cb3e-e7de-404c-bc5e-3c50655845c8
Faulting package full name:
Faulting package-relative application ID:
[/spoiler]
Please advise. I'd really like to get this issue resolved.
I have tried all the run of regular fixes, including checking that I have the latest version of all relevant software (Photoshop, .NET, etc.). With this failing, I have tried more drastic fixes, like repairing, uninstalling, and refreshing my installations of all .NET framework distributions. All of this has been to no avail. For some odd reason, this issue only seems to affect my primary user account -- other accounts have no issue with opening and using Quixel. After opening the Event viewer, I have identified that SUITE.exe crashes soon after opening due to a .NET runtime error and a subsequent application error. Here are the errors:
.NET Runtime error:
[spoiler]
Application: SUITE.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
at System.Xml.XmlTextReaderImpl.ParseText(Int32 ByRef, Int32 ByRef, Int32 ByRef)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Configuration.XmlUtil.StrictReadToNextElement(System.Configuration.ExceptionAction)
at System.Configuration.BaseConfigurationRecord.ScanFactoriesRecursive(System.Configuration.XmlUtil, System.String, System.Collections.Hashtable)
at System.Configuration.BaseConfigurationRecord.ScanFactoriesRecursive(System.Configuration.XmlUtil, System.String, System.Collections.Hashtable)
at System.Configuration.BaseConfigurationRecord.ScanFactories(System.Configuration.XmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(System.Configuration.ConfigurationSchemaErrors)
at System.Configuration.ClientConfigurationSystem.OnConfigRemoved(System.Object, System.Configuration.Internal.InternalConfigEventArgs)
Exception Info: System.Configuration.ConfigurationErrorsException
at System.Configuration.ConfigurationManager.PrepareConfigSystem()
at System.Configuration.ConfigurationManager.RefreshSection(System.String)
at System.Configuration.ClientSettingsStore.ReadSettings(System.String, Boolean)
at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(System.Configuration.SettingsContext, System.Configuration.SettingsPropertyCollection)
at System.Configuration.SettingsBase.GetPropertiesFromProvider(System.Configuration.SettingsProvider)
at System.Configuration.SettingsBase.SetPropertyValueByName(System.String, System.Object)
at System.Configuration.SettingsBase.set_Item(System.String, System.Object)
at System.Configuration.ApplicationSettingsBase.set_Item(System.String, System.Object)
at SUITE.MainWindow..ctor()
Exception Info: System.Windows.Markup.XamlParseException
at System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
at System.Windows.Application.LoadBamlStreamWithSyncInfo(System.IO.Stream, System.Windows.Markup.ParserContext)
at System.Windows.Application.DoStartup()
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at SUITE.App.Main()
[/spoiler]
Application error:
[spoiler]
Faulting application name: SUITE.exe, version: 1.0.0.0, time stamp: 0x56e69877
Faulting module name: KERNELBASE.dll, version: 10.0.10586.306, time stamp: 0x571af331
Exception code: 0xe0434352
Fault offset: 0x0000000000071f28
Faulting process id: 0x1474
Faulting application start time: 0x01d1bc41f7781ad2
Faulting application path: C:\Program Files\Quixel SUITE 2.0\x64\bin\Release\SUITE.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: e165cb3e-e7de-404c-bc5e-3c50655845c8
Faulting package full name:
Faulting package-relative application ID:
[/spoiler]
Please advise. I'd really like to get this issue resolved.
Replies
model
Glad to see you're up and running though!