Answered: Mask not showing up in 3DO after editing once

MikeF

using the latest release
I can paint a mask out and everything is fine, i accept the mask and it applies.
If i go back to edit the mask the 2d flat shows fine, but 3do just shows a full white mask. Then if i accept the mask my old one is overwritten with the full white.

Any help would be appreciated.

Synaesthesia

Hey Mike, could I see an image comparison showing the expected result and how you're going about reaching this error?

MikeF

sure, i'll try to get something up today
Thanks

BakeACake

Don't mean to hijack your thread MIKEF, but I've had similar problems.
If I edit a mask and hit apply, there's a low-chance it fills the whole mask black or white, doesn't change the mask at all, or simply doesn't update in the 3DO viewer. Sometimes re-rendering DDO/3DO works to resolve this, and sometimes it doesn't, where I've had to close/restart 3DO to update the viewer.
This stuff all happens randomly and with different projects I create, so I can't really reproduce the errors on command.

MikeF

No worries BakeACake, i havent had the time to get an example up myself but you're correct in saying that it seems to happen randomly. Will try to get something next time it comes up in production

MikeF

Alright here it is
Top image is my mask after doing 1 edit, all is good. Bottom image is what happens after i go back to edit the same mask, everything gets cleared out

MikeF

I've just rolled back to 2.1.4 and this issue doesnt seem to be there. Though i'd like to be on the most recent version so any help would be great

Synaesthesia

Did you paint the mask in Photoshop directly or by using DynaMask? If you're hand-editing masks in Photoshop without using the Paint Mask in Photoshop feature of DynaMask, it will revert any changes you've made to what they were at the last time you pressed Accept Mask.

MikeF

I'm just using the dynamask paint option

MikeF

Any more info on this yet?

Synaesthesia

None yet. You could try sending me your project files (jonathan @ quixel . se) and I can try to see if this is a reproducible issue.

MikeF

ah sorry, no can do for the current project as its client work. If it happens again on a personal piece i'll send it in. Thanks Jonathan