SpeedTree Issues
Hey everyone,
I'm hoping someone here can help me, I am having issues with speedtree. I have tired posting on their forums but they are taking forever to answer and I need help ASAP. Currently it is not opening any of the trees I have bought and downloaded off the speedtree site or any of the sample files that came with the program. There is no specific error and nothing I can see comes up in event logs it just freezes and says program not responding. I have tired opening these same files on another pc and they work fine so the files aren't corrupt. Yet I can start a new tree, build a tree, save it and open it again.
My pc is definitely not underpowered and I previously have been able to use these trees up until a few weeks ago. I have looked through recent windows updates and check for anything that has recently changed but have found nothing.
I have tried uninstalling and reinstalling speedtree but I haven't been able to figure out how to do a clean install as it still seems to leave behind the user pref's.
Has anyone experienced this issue? does anyone know how to fix it or know anything else I can try? can someone direct me to where the user pref's that are getting left behind when I uninstall?
Thanks in advance
I'm hoping someone here can help me, I am having issues with speedtree. I have tired posting on their forums but they are taking forever to answer and I need help ASAP. Currently it is not opening any of the trees I have bought and downloaded off the speedtree site or any of the sample files that came with the program. There is no specific error and nothing I can see comes up in event logs it just freezes and says program not responding. I have tired opening these same files on another pc and they work fine so the files aren't corrupt. Yet I can start a new tree, build a tree, save it and open it again.
My pc is definitely not underpowered and I previously have been able to use these trees up until a few weeks ago. I have looked through recent windows updates and check for anything that has recently changed but have found nothing.
I have tried uninstalling and reinstalling speedtree but I haven't been able to figure out how to do a clean install as it still seems to leave behind the user pref's.
Has anyone experienced this issue? does anyone know how to fix it or know anything else I can try? can someone direct me to where the user pref's that are getting left behind when I uninstall?
Thanks in advance
Replies
If it's real vital, my preference is to do a clean Window install altogether. However there are other things you can try, the usual diagnose stuff you know - scan RAM, update graphic cards, update Windows, disable your firewall, etc.
Everything so far is up to date and I've tried turning off my firewall and antivirus to see if this made a difference but it hasn't. It's incredibly frustrating that nothing is working.