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Answered: I can not use the latest version, It has been crash,the search for solutions

Hello Quixel team,
I got a very serious problem, when I use this software,Here is my description, is in line with the picture I hope I can explain my situation as much as possible。

When I load a standard example of a file that is downloaded from the official website of DDO,
Obviously I can not load the standard file to view it:



So I began to import my own project file when I import the first map, there have been the following error:


This time I chose to ignore this error and continue to import my files when I click the Create button, there have been the following error warning:





Photo version: 13.0.1 x64 and 32
Quixel version: 2.1.0
I have tried the way:triangulated mesh (did't work)

Overall, I can not use this software, but I'm keen that I can use it, I really like your work, I hope to bring it to my project process, and I hope to get your answer, thank you very much!
                                   

Replies

  • Synaesthesia
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    Synaesthesia polycounter
    Hey Dupontchen! Sorry about the trouble! Please try these steps for us:

    Close Photoshop if it's running.
    Right-click on Photoshop, run as adminstrator.
    Close Photoshop after it loads.
    Run the Suite, and try exporting again.

    Let me know if this assists at all. :smile: 

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