Answered: 3DO crashing.

AdagioForTRON

Hi there!

I replied to an earlier post about this but as its tagged as solved im worried it wont be seen.

Anytime i try and use 3DO it crashes with this error

"Switching to resolution 400x400 failed, trying lower one
All resolution switches have failed
Screen: could not switch resolution (400x400 fs=0 hz=0)"

On the post i replied, the answer was to edit your registry to change certain values but when i tried that there's no Quixel subfolder....

Im kind of stuck on what to do! Im currently using the trial version and very tempted to buy it if i can get this working!!

Cheers
Steve

Synaesthesia

I notice you bumped another thread about this, but I'll ask here too - are you using a television as a monitor by any chance?  

AdagioForTRON

Yeah sorry, i just started a new thread because i was afraid it might be over looked as the other thread was tagged solved.

Yeah im using a TV as a monitor.....i assume by you asking thats whats causing my issues.

Synaesthesia

Try this:

Close the Suite and Photoshop.
Right click on your desktop.
Open display settings.
Set your resolution down one notch.
Run the Suite, open 3DO.
Set your resolution back up to where it was before.

Let me know if this works. It's the only current workaround for TVs - Unity 5 (3DO's base engine) has troubles with televisions as monitors. You'll need to do this every time you run the Suite, but it should function normally afterward.

AdagioForTRON

Thanks for getting back to me.

Unfortunately it didn't work though. I guess that means im stuck!

Synaesthesia

That's interesting - perhaps share a video with me so I can see the process? Would love to get this troubleshooted for you.  

AdagioForTRON

I don't have any screen capture software on my PC or else I would. 
Might it have something to do with the Nvidia control panel? It's what I use to adjust my resolution. I tried it with the normal display settings aswell but it had no affect. 

Synaesthesia

Are you following my instructions precisely? It has to be done in strict order to trick Unity into functioning with televisions. Let me know what steps you're taking and I'll check against the process and see if we can get it sorted out.  

AdagioForTRON

I found a freebie screen recorder!

http://youtu.be/d02HCuUM2Ss

I quit the suite + photoshop, open my nvidia control panel, adjust the resolution down, reopen photoshop+suite and run 3DO and it still gives me the same error before i get a chance to adjust my resolution again.
Its also worth noting that the video did mess up because i changed my resolution mid recording which is why it looks strange.

Synaesthesia

This definitely needs to be done with the Windows display settings instead of the Nvidia control panel. If you can record that process as well, that will help significantly.  

AdagioForTRON

I tried it earlier and it didn't work. Unfortunately I'm away from my PC now until tomorrow evening but I'll post a video then! Thanks for your help so far!

AdagioForTRON

Tried again using the default windows display settings and got the same error.

Heres a video!
http://youtu.be/-0B1Mh8yOFE
again the video gets messed up half way because i change resolution!
Its quite irritating....i dont even have a monitor i can hook this PC up to. Plus i use it for gaming so i don't particularly want to downgrade my screen size.

Synaesthesia

Try switching to lower resolutions and see if one of them will allow 3DO to function. If no resolutions work, the only other advice I could give would be to invest in a second monitor and use it as a dual-screen system. I personally run three monitors and used to run into this issue in the past, but that was resolved. This issue is Unity-specific, so we'll keep working at it in the meantime.  

AdagioForTRON

Drat.  Changing resolutions didnt help.
I had hoped to avoid using a second screen. I use an MSI Nightblade and my current graphics card doesn't have multi-screen capability. Unfortunate!

Kivikova

I had a same problem but solution was something I didn't expect to be. I uninstalled Sonic Suite (or Studio) 2 which came along with ASUS motherboard (Maximus VIII Ranger) installation disk.

Menno

I run into this exact same problem on my system :-(  

Using Photoshop 2015.5  and the latest Quixel Suite (2.2.1)

Running a HPZ 840 with 64 BG Ram and Quadro K5200 and Windows 10

Does anyone have a suggestion how to fix this??

Menno

Synaesthesia

Unfortunately, no - this is still a Unity issue we're trying to fix. It's quite a pain. Do you happen to have a TV as a monitor?

Menno

You mean 'a Unity problem'  if you have Unity installed this error comes up?
I have a second monitor (Full HD)  

Synaesthesia

I mean Unity itself as in the engine that powers 3DO. It's a bug that I believe only Unity themselves can fix, although we're exploring options on our end.

http://support.quixel.se/hc/en-us/articles/207553255-Error-Couldn-t-switch-to-requested-monitor-resolution-

This FAQ article mentions what I posted several months ago - you may wish to try it and see if it resolves this. There is otherwise no solution that I'm currently aware of.

Menno

Thanks Jonathan,

unfortunately this doesn't resolve the issue :-(  

I'll have to be patience untill there is a fix...

tedly

Hopefully, a solution can be found soon, I have a TV as a monitor and have the same error message.

Mothbanbe

Hello. I'm finding this problem too, you mentioned trying a second monitor, could you advise me on how to make Quixel and Photoshop open on my second screen rather than the TV one I use as my main??

Synaesthesia

We can't make Quixel open up on your screen, unfortunately, unless we place the company on your computer monitor.

SUITE will remember where you last loaded it, so place it on the monitor you want to load from. 3DO however will probably load from the primary monitor, so be sure to set that in Windows to the one you'd prefer to load from. Photoshop's default monitor is a bit tougher to set in stone: https://forums.adobe.com/thread/1287025