Answered: Quixel Suite 2.04 crashing

ErinN

Hello, this is my first post to polycount.  I am having difficulties with launching NDO and DDO.  So far I have two crash report dumps, both are different:

---------------------------
Crash
---------------------------
The SUITE has crashed. Restarting.

Error message: System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.LoadXml(String xml)

   at DDO.TextureMaskCreator.Initialize()

   at DDO.DDOStyles.PaintMask(Boolean isSimpleMask, Layer layer)

   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

   at System.Windows.Controls.MenuItem.InvokeClickAfterRender(Object arg)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.DispatcherOperation.InvokeImpl()

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Windows.Threading.DispatcherOperation.Invoke()

   at System.Windows.Threading.Dispatcher.ProcessQueue()

   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

   at System.Windows.Application.RunDispatcher(Object ignore)

   at System.Windows.Application.RunInternal(Window window)

   at SUITE.App.Main()
---------------------------
OK   
---------------------------

---------------------------
Crash
---------------------------
The SUITE has crashed. Restarting.

Error message: System.IO.FileNotFoundException: Could not find file 'C:\Program Files\Quixel SUITE 2.0\x64\bin\Release\Project.xml'.

File name: 'C:\Program Files\Quixel SUITE 2.0\x64\bin\Release\Project.xml'

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)

   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)

   at DDO.MainWindow.<>c__DisplayClass35_1.<FindLayers>b__2()

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.DispatcherOperation.InvokeImpl()

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Windows.Threading.DispatcherOperation.Invoke()

   at System.Windows.Threading.Dispatcher.ProcessQueue()

   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

   at System.Windows.Application.RunDispatcher(Object ignore)

   at System.Windows.Application.RunInternal(Window window)

   at SUITE.App.Main()
---------------------------
OK  
---------------------------

Best,

Erin

Synaesthesia

Hey Erinn, could you try running Photoshop as an administrator, closing it, and then reopening the Suite afterward to see if you continue getting these crashes?  

ErinN

Hi Synaesthesia, I did do that, and while it did help with being able to open 3do without crashing, it didn't help anything else.

Synaesthesia

Try upgrading to Suite 2.1 via the in-app launcher and see if these issues disappear.  

ErinN

I will do so and report back!  Thanks.

ErinN

Here's the crash report after trying to follow the intro tutorial and pressing 'CREATE' button for Rust-Fine:

---------------------------
Crash
---------------------------
The SUITE has crashed. Restarting.

Error message: System.IO.FileNotFoundException: Could not find file 'C:\Program Files\Quixel SUITE 2.0\x64\bin\Release\Project.xml'.

File name: 'C:\Program Files\Quixel SUITE 2.0\x64\bin\Release\Project.xml'

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)

   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)

   at DDO.MainWindow.<>c__DisplayClass35_1.<FindLayers>b__2()

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.DispatcherOperation.InvokeImpl()

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Windows.Threading.DispatcherOperation.Invoke()

   at System.Windows.Threading.Dispatcher.ProcessQueue()

   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

   at System.Windows.Application.RunDispatcher(Object ignore)

   at System.Windows.Application.RunInternal(Window window)

   at SUITE.App.Main()
---------------------------
OK  
---------------------------

ErinN

This is after updating to suite 2.1 through the Quixel suite launcher

Synaesthesia

Let's try a fresh install, and remove any Quixel software you find located in your AppData folder - use the uninstallers located there. If that doesn't solve this, we'll move up to another level of support.  

ErinN

Will do thanks, Jonathan!

ErinN

Users\xxx\AppData\Local\Quixel and Users\xxx\AppData\Roaming\Quixel SUITE don't contain uninstallers on my system, Jonathan.   I'm using Windows 8 at the moment.  Should I uninstall using control panel, or is this likely to leave things behind?

Synaesthesia

Directly from the Suite directory itself should work - there's an uninstaller located there. Should be in C:\Program Files\Quixel SUITE 2.0\

ErinN

Thanks, Jonathan,

I did that, downloaded 2.1 and installed it.  Ran Photoshop in administrator mode, closed it and then launched suite 2.1.  I get the following error when I select paint in full shaded mode after hitting the 'CREATE' button for Rust-Fine:
---------------------------
Crash
---------------------------
The SUITE has crashed. Restarting.

Error message: System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.LoadXml(String xml)

   at DDO.TextureMaskCreator.Initialize()

   at DDO.DDOStyles.PaintMask(Boolean isSimpleMask, Layer layer)

   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

   at System.Windows.Controls.Primitives.ButtonBase.OnClick()

   at System.Windows.Controls.Button.OnClick()

   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)

   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)

   at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)

   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)

   at System.Windows.Input.InputManager.ProcessStagingArea()

   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)

   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)

   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

   at System.Windows.Application.RunDispatcher(Object ignore)

   at System.Windows.Application.RunInternal(Window window)

   at SUITE.App.Main()
---------------------------
OK  
---------------------------

When I do it a second time, I get this crash:

---------------------------
Crash
---------------------------
The SUITE has crashed. Restarting.

Error message: System.IO.FileNotFoundException: Could not find file 'C:\Program Files\Quixel SUITE 2.0\x64\bin\Release\Project.xml'.

File name: 'C:\Program Files\Quixel SUITE 2.0\x64\bin\Release\Project.xml'

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)

   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)

   at DDO.MainWindow.<>c__DisplayClass35_1.<FindLayers>b__2()

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.DispatcherOperation.InvokeImpl()

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Windows.Threading.DispatcherOperation.Invoke()

   at System.Windows.Threading.Dispatcher.ProcessQueue()

   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

   at System.Windows.Application.RunDispatcher(Object ignore)

   at System.Windows.Application.RunInternal(Window window)

   at SUITE.App.Main()
---------------------------
OK  
---------------------------

Synaesthesia

Alright, looks like this needs to move to Quixel Live Support. Please make a thread there on this subject and tag Teddy (@Teddy) on Facebook. This should help get the issue resolved quickly. Be sure to mention the steps taken already and the errors you've received.  Sorry about the trouble!

ErinN

Thanks, Jonathan!

ErinN

Hi Jonathan,  I think that I was kinda lost in the flow of facebook posts.  Do you have anything else that you can think of to try?  I still haven't been able to use the suite at all.

Synaesthesia

Sameer mentioned that you should install this from Microsoft: http://www.microsoft.com/en-pk/download/details.aspx?id=48145

That should fix this issue.  

ErinN

Thanks, Jonathan!  Did Sameer post this anywhere on the fb quixel page?  I didn't see it in my thread.  Might be worth making it sticky up top in the welcome message.

ErinN

Hi Jonathan,

Sorry, I didn't realize that I already had this installed for some xboxone kinect functionality.  I updated, ran Quixel 2.1 as administrator and had the following crash upon pressing "CREATE" button for Rust-fine basic material:


---------------------------
Crash
---------------------------
The SUITE has crashed. Restarting.

Error message: System.IO.FileNotFoundException: Could not find file 'C:\Program Files\Quixel SUITE 2.0\x64\bin\Release\Project.xml'.

File name: 'C:\Program Files\Quixel SUITE 2.0\x64\bin\Release\Project.xml'

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)

   at System.IO.StreamReader..ctor(String path, Encoding encoding, Boolean detectEncodingFromByteOrderMarks, Int32 bufferSize, Boolean checkHost)

   at System.IO.File.InternalReadAllText(String path, Encoding encoding, Boolean checkHost)

   at DDO.MainWindow.<>c__DisplayClass35_1.<FindLayers>b__2()

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.DispatcherOperation.InvokeImpl()

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Windows.Threading.DispatcherOperation.Invoke()

   at System.Windows.Threading.Dispatcher.ProcessQueue()

   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

   at System.Windows.Application.RunDispatcher(Object ignore)

   at System.Windows.Application.RunInternal(Window window)

   at SUITE.App.Main()
---------------------------
OK  
---------------------------

Synaesthesia

Yep - he posted it directly in your thread. Facebook might have had a cache issue. Here's the direct link to it: https://www.facebook.com/groups/QuixelLiveSupport/permalink/1723927987838254/?comment_id=1724064284491291&amp;comment_tracking={"tn":"R"}

Please send him that crash log so he can take a closer look at this!

ErinN

Hi Jonathan,  I already sent him a crash log.  No luck.  He said that it was a bug that he would fix, but then asked if I tried running Quixel in admin mode.  Here's the thread:

ErinN

---------------------------
Crash
---------------------------
The SUITE has crashed. Restarting.

Error message: System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.LoadXml(String xml)

   at DDO.TextureMaskCreator.Initialize()

   at DDO.DDOStyles.PaintMask(Boolean isSimpleMask, Layer layer)

   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

   at System.Windows.Controls.Primitives.ButtonBase.OnClick()

   at System.Windows.Controls.Button.OnClick()

   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)

   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)

   at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)

   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)

   at System.Windows.Input.InputManager.ProcessStagingArea()

   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)

   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)

   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

   at System.Windows.Application.RunDispatcher(Object ignore)

   at System.Windows.Application.RunInternal(Window window)

   at SUITE.App.Main()
---------------------------
OK  
---------------------------

Synaesthesia

Hey Erinn! Unfortunately, I am not a programmer. The most I can do to assist is to continue posting crash logs on your behalf. Facebook will be the best avenue for support until we can isolate and fix this problem. It's one of those tricky bugs that we're trying our best to nail down.  

ErinN

Understood, Jonathan,   I appreciate the quick responses.  Maybe a readme or install procedure doc might help with the install?  I noticed that when I reinstalled with windows defender realtime protection off, I was able to get a little further.  It might be good to have all of the latest revelations in one post, or one doc.  Facebook posts are numerous now and not as easy to track as sticky threads imho.

Synaesthesia

Indeed! I'm pushing for us to move to a support forum, which will be easier to sort through. In the meantime, however, we go into technical support with the tools we have, not the tools we want.  We'll get something better soon. I'll try to keep up with your posts on Facebook and chime in if I can offer any assistance!

ErinN

Thanks, Jonathan, understood.  I figured that a readme or install guide would be quick to throw together and avoid basic user errors during install.  It would also answer a lot of repetitive questions asked by new users like me.