In-progress: something is wrong

scorchua

In advance sorry for my english. So i`ve loaded my mesh, ao and curvature map. Next, i`ve chosen some material, and 3do showed it fine, but in ddo i have an empty list of layers, as well the mesh groups. When i`m trying to add new layer - it crashes. I`ve tried to reinstall quixel, but it does not help.

I start photoshop and quixel with administrator rights.

Synaesthesia

Sorry about the trouble, Scorchua! The best place to get this resolved is our Quixel Live Support group. If you don't have Facebook, I can forward your post there for you.

scorchua

please, if it's not hard for you, do it

Synaesthesia

I've posted it there for you. I'll update this thread as needed.  

Synaesthesia

From Teddy: Whenever the Photoshop UI appears empty, a Photoshop reinstall is needed. It means Photoshop is not properly registered in the Windows registry, and a reinstall is the remedy.

scorchua

i tried reinstall everything, i tried quixel in cc2015 and cs5 extended v12, i`ve updated quixel to 2.002, but result is the same. it seems i shoud use some other soft for texturing. thank u anyway(((

Synaesthesia

Hey again Scorchua!

The next step you can try is reinstalling Photoshop in English if it isn't already. Let me know if that works for you.  

scorchua

i had that idea, but no.

Synaesthesia

Did you install it in English and try the Suite? If you did, I'll let Teddy know and we can move on to the next step.  

scorchua

Synaesthesia

Would you be okay with making a video of the steps you're taking so that I can pass it on to the development team?  

scorchua

okay, tomorrow maybe

Synaesthesia

In the meantime, Teddy mentioned that you may wish to consider running the individual executables as an administrator. The steps we think may help:

Navigate to \Program Files\Quixel SUITE 2.0\x64\bin\Release

Right click on DDO, run as administrator.
Right click on NDO, run as administrator.

They'll both likely prompt you to run the Suite instead of running them individually, so open the Suite and go back to the folder, then try running them as administrator again. Let me know if that works for you.  

scorchua

i made a video, i hope u can play it
https://www.dropbox.com/s/t5896mdi30t8b5q/scorchua.webm?dl=0

Synaesthesia

That works great. I've sent it over to Teddy. That is indeed strange; we'll fix it ASAP!  

BeardedNecromorph

( Just asking, So is there a solution for this yet? because I have the exact same issue and haven't found a way to fix it neither )

Synaesthesia

What version of Quixel SUITE are you currently using?