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Answered: 3DO.exe caused an Access Violation (0xc0000005)

Hi there, I'm having some serious issues running 3DO on my desktop PC. 
Everything else runs perfect on my system, and DDO and NDO continue functioning while 3DO crashes.

I'm running adobe CC 2015, with the newest updates. I did a clean uninstall and a fresh install of CS6, but same issue on CS6. I am running the stability patch. Issue occurred before and after installation of the stability patch.

What i was doing when the issue occurred was switching though some different material masks.

I get a weird error message pop up saying:
"
The game crashed. 
The crash report folder named "2015-11-12_23120" next to the game executable.
It would be great if you'd send it to the developer of the game!
"

It's a weird generic error message, definitely not from Quixel.
So here is a copy of that log it spat out for me.

"
Unity Player [version: Unity 4.5.4f1_e036f44c54c9]

3DO.exe caused an Access Violation (0xc0000005)
  in module 3DO.exe at 0033:d0fe4eb7.

Error occurred at 2015-11-12_231612.
C:\Users\Public\Quixel\SUITE\x64\3DO\3DO.exe, run by Derek Verveer.
30% memory in use.
32707 MB physical memory [22626 MB free].
41411 MB paging file [29016 MB free].
134217728 MB user address space [134215303 MB free].
Read from location 00000000 caused an access violation.

Context:
RDI:    0x00000000  RSI: 0x00000000  RAX:   0x03322bcc
RBX:    0x03322b90  RCX: 0x007f8b20  RDX:   0x0051d028
RIP:    0xd0fe4eb7  RBP: 0x0102dc20  SegCs: 0x00000033
EFlags: 0x00010283  RSP: 0x0102dbb0  SegSs: 0x0000002b
R8:    0x00000000  R9: 0x152421f8  R10:   0x00000000
R11:    0x032dec10  R12: 0x00000000  R13:   0x691d5d00
R14:    0x00000000  R15: 0x00000001

Bytes at CS:EIP:
43 8b 04 e6 8b 7d e4 48 03 7b 08 89 45 f8 4b 8b Module 1
C:\WINDOWS\SYSTEM32\xinput1_3.dll
Image Base: 0x00400000  Image Size: 0x0001e000
File Size:  107368      File Time:  2007-04-04_185422
Version:
   Company:    Microsoft Corporation
   Product:    Microsoft® DirectX for Windows®
   FileDesc:   Microsoft Common Controller API
   FileVer:    9.18.944.0
   ProdVer:    9.18.944.0


== [end of error.log] ==
"

Would appreciate some help, as I am in a time crunch atm to get some work done.

Replies

  • Synaesthesia
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    Synaesthesia polycounter
    Hey Ozykz! Please send me an e-mail at jonathan @ quixel . se and I'll see what I can do to help you.
  • JMinc
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    I too am having this issue, only it happens every time I attempt to launch 3do...  Any help would be amazing!!  I've tried the "live support" Facebook page but seemed to have been ignored...
  • Synaesthesia
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    Synaesthesia polycounter
    Don't hesitate to bump your post on Facebook, Jminc - we get a large volume of posts there specifically because it allows you to directly interact with the developers. :smile: 

    If you tag @Sameer there, he'll be able to work with you to find out why this is happening.
  • Original_Fez
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    Hi,

    I'm also, having the same issue as the others had on this post. 3DO not launching "The Game Crashed etc."

    I have no idea whats going on, any help would be appreciated 
  • Synaesthesia
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    Synaesthesia polycounter
    Hey Fez!

    It is difficult to troubleshoot issues without information on your system specifications. Could you please list your full system specs? This includes RAM, GPU, CPU, etc. Whether or not you're using a laptop as well is crucial information.
  • Original_Fez
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    Hi Synaesthesia,

    System specs are slightly above the out lined "Minimum Hardware requirements for the Suite". It is installed/running on a laptop, also laptop it's running windows 7 through Bootcamp (would there be any issue with it being installed in this manner?).

    -Can you elaborate on why Quixel Suite/3DO will work on Desktop and not a laptop.

    Cheers     
  • Synaesthesia
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    Synaesthesia polycounter
    Running on a Macintosh is definitely not officially supported, but I think the issue here is your laptop's configuration. SUITE does function on laptops, but the laptop must be set to use its graphics card instead of its integrated display driver. Try changing this and see if it resolves it for you. :)
  • Original_Fez
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    Hi Synaesthesia

    Couldn't Find the Correct GPU Driver for BootCamp, so decided to Install Quixel Suite onto an Old Windows Native Desktop once the GPU Driver/Control Panel was installed, 3DO was up and running. Haven't fully gotten to use 3DO yet, but I'm sure it's going to be Bad Ass. 

    Cheers.
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