Export All Channels Crashing Painter

Stosh

Started to set up my export pipeline and went into the configuration tab on the Export options and made adjustments. Well it so happens those adjustments didn't work and I probably should've tried keeping it as is first. I go back into Painter and right click to go into Exporting all channels again and now Painter is crashing everytime I do that. I tried looking for a way to set the exporter back to default in hopes this wouldn't crash Painter anymore, but I don't see that option. Already filed bug report, just posting here to see if anyone knows how to reset the Export All Channels configurations.

Thank you in advance

-Stosh

Jerc

You can try deleting the conent of C:\Users\...\Documents\Substance Painter\shelf\export-presets
This is where custom export data is saved.

Stosh

I've checked both my Substance Painter folder in C drive and my Z drive (running a 128 SSD with 1TB HD). In my C (SSD) it only had a READ ME file, but in my Z (HD) it has all of the .spexp files with an .alg_meta folder with all of the same .spexp files as in the previous folder. Not sure which one I should delete if any, but all have a date modified of 1/29/2015 which is when I downloaded Substance Painter. The .alg_meta folder is dated for Feb 2/2/2015, but all the content within the folder is still the same 1/29/2015 date.

Froyok

We fixed the crash internally, it will be available in the next hotfix.

Stosh

Awesome! Since I have the trial version for the Throne Room contest, will my version get that hotfix?

Froyok

We update all the builds when we publish a new version, even for the trials.

Stosh

Sweet! Not to be impatient or to pester, but will this hotfix be in place soon? Its important to know so I know if I can use Substance Painter for the rest of my Throne Room that's due by March 31st or if I should try to reinstall Substance Painter and hope the crash won't happen again.

Froyok

It's planned for the end of next week for the moment. You can contact me by e-mail/PM if you want an early/beta build meanwhile with the fix.

lophead25

Hey Froyok, is this hotfix already been set out? Kinda in the same pickle, where i got a deadline to meet xD

Froyok

If you have access to Substance Live we have a beta build with the fix on our forum. Otherwise the new version of Substance Painter will come out soon next week.