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IN PROGRESS: Registration loop error

ajb_8bit
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ajb_8bit null
Every time I launch DDO or NDO, it asks me to register. I've gone through and allowed Suite, DDO, NDO through the firewall and made exceptions in Security Essentials for all three. I've run them as admin, and have gone through all the recommended trouble shooting. Randomly, they will work.

Win7 Pro 64 bit, Photoshop CS6 Extended 64 bit, and running Quixel Suite 64 bit.

Below is the message I get in the Details section after the registration fails:

License Failure Details
1/1/2015 3:44:48 AM
LicenseHelper

Errors connecting to the server.

DETAILS

Could not register license.
Could not register with the server.
The license is still encrypted and the internal properties cannot be accessed. To decrypt you must validate the license.

System Info

Timestamp: 2015-01-01T03:44:48 / 2014-12-31T19:44:48
Entry Assembly: SUITE, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null
Base Directory: FUsers\Public\Quixel\SUITE\x64\bin\Release\
Platform: Windows 7 64-bit Service Pack 1 [6.1 Build 7601]
OS Version: 6.1.7601.65536
CLR Version: 4.0.30319.18444
Process Bitness: 64-bit
Virtual Machine: Physical
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: False
Machine Code:

Assemblies

Accessibility *
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\Accessibility\v4.0_4.0.0.0__b03f5f7f11d50a3a\Accessibility.dll

Anonymously Hosted DynamicMethods Assembly *
0.0.0.0 / 0.0.0.0 for .NET
Dynamic Assembly

DDO *
1.0.0.0 / 1.0.0.0 for .NET
FUsers\Public\Quixel\SUITE\x64\bin\Release\DDO.exe

DeployLX.Licensing.v5 *
5.0.4000.0 / 5.0 r5650 for .NET 4.0
FUsers\Public\Quixel\SUITE\x64\bin\Release\DeployLX.Licensing.v5.dll

Infralution.Localization.Wpf *
3.1.2.0 / 3.1.2.0 for .NET
FUsers\Public\Quixel\SUITE\x64\bin\Release\Infralution.Localization.Wpf.dll

Microsoft.CSharp
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\Microsoft.CSharp\v4.0_4.0.0.0__b03f5f7f11d50a3a\Microsoft.CSharp.dll

Microsoft.GeneratedCode
1.0.0.0 / 1.0.0.0 for .NET
Dynamic Assembly

mscorlib
4.0.0.0 / 4.0 r18444 for .NET 4.0
FWindows\Microsoft.NET\Framework64\v4.0.30319\mscorlib.dll

PresentationCore *
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_64\PresentationCore\v4.0_4.0.0.0__31bf3856ad364e35\PresentationCore.dll

PresentationFramework *
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.dll

PresentationFramework.Aero *
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework.Aero\v4.0_4.0.0.0__31bf3856ad364e35\PresentationFramework.Aero.dll

PresentationFramework-SystemCore *
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework-SystemCore\v4.0_4.0.0.0__b77a5c561934e089\PresentationFramework-SystemCore.dll

PresentationFramework-SystemXml *
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\PresentationFramework-SystemXml\v4.0_4.0.0.0__b77a5c561934e089\PresentationFramework-SystemXml.dll

SUITE *
1.0.0.0 / 1.0.0.0 for .NET
FUsers\Public\Quixel\SUITE\x64\bin\Release\SUITE.exe

System
4.0.0.0 / 4.0 r34238 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\System\v4.0_4.0.0.0__b77a5c561934e089\System.dll

System.Configuration
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\System.Configuration\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Core
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\System.Core\v4.0_4.0.0.0__b77a5c561934e089\System.Core.dll

System.Drawing
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\System.Drawing\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Drawing.dll

System.Dynamic
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\System.Dynamic\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Dynamic.dll

System.Dynamic.DynamicAssembly
0.0.0.0 / 0.0.0.0 for .NET
Dynamic Assembly

System.Web.Services
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\System.Web.Services\v4.0_4.0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\System.Windows.Forms\v4.0_4.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xaml
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\System.Xaml\v4.0_4.0.0.0__b77a5c561934e089\System.Xaml.dll

System.Xml
4.0.0.0 / 4.0 r34234 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\System.Xml\v4.0_4.0.0.0__b77a5c561934e089\System.Xml.dll

UIAutomationProvider *
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\UIAutomationProvider\v4.0_4.0.0.0__31bf3856ad364e35\UIAutomationProvider.dll

UIAutomationTypes *
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\UIAutomationTypes\v4.0_4.0.0.0__31bf3856ad364e35\UIAutomationTypes.dll

UILibrary *
1.0.0.0 / 1.0.0.0 for .NET
FUsers\Public\Quixel\SUITE\x64\bin\Release\UILibrary.dll

WindowsBase *
4.0.0.0 / 4.0 r18408 for .NET 4.0
FWindows\Microsoft.Net\assembly\GAC_MSIL\WindowsBase\v4.0_4.0.0.0__31bf3856ad364e35\WindowsBase.dll



Stack Trace
at LicenseHelper.Required(Boolean silent)
at DDO.MainWindow.Window_Loaded(Object sender, RoutedEventArgs e)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at MS.Internal.FrameworkObject.OnLoaded(RoutedEventArgs args)
at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Interop.HwndTarget.OnResize()
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.ShowWindow(HandleRef hWnd, Int32 nCmdShow)
at MS.Win32.UnsafeNativeMethods.ShowWindow(HandleRef hWnd, Int32 nCmdShow)
at System.Windows.Window.ShowHelper(Object booleanBox)
at SUITE.MainWindow.ShowDDO()
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.Controls.Primitives.ToggleButton.OnIsCheckedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)
at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
at System.Windows.Controls.Primitives.ToggleButton.set_IsChecked(Nullable`1 value)
at SUITE.MainWindow.QuickCheck_CheckBox(Object sender, MouseButtonEventArgs e)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Windows.Application.RunInternal(Window window)
at System.Windows.Application.Run()
at SUITE.App.Main()

Replies

  • Eric Ramberg
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    Ajb_bit first let me say very sorry for your troubles. Thank you very very much for taking the time to submit this report! We are looking in to this as we speak. You said it works sometimes, does that mean that even if you manage to register the software it will ask for serial next time you use it?
  • ajb_8bit
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    ajb_8bit null
    Correct. As soon as I quit Photoshop and Quixel, the next time I launch them, it may ask me to register again. If I hit the "Try" button, since it's been less than 30 days since I purchased the Suite, DDO or NDO will just quit as well, without going into a trial mode.
  • ajb_8bit
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    ajb_8bit null
    After re-reading your post Eric, let me clarify. I was able to successfully register Quixel the first time I used it. But after that, It asks me to register and errors, or if it works, there is no registration dialogue box and I can use Quixel normally.
  • Eric Ramberg
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    Okay!

    Very strange, this sort of error is usually caused by blocking firewall but you´ve already disabled that.
    If you PM me your serials and Machine Code / Reference ID we can try an offline actvation and see if that helps!
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