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ANSWERED: Can't launch Quixel Suite

interpolator
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Francois_K interpolator
Hello,

I bought Quixel Suite some time ago and I noticed this program runs on my laptop and not on my computer.

The issue is that when I try to launch it , it doesn't and just shows up in the task manager. I can do this multiple times and yet nothing happens still.

Things I've tried are

having Photoshop Open/Closed while doing it
Reinstalling
Contacting Quixel ( No reply )
Installing on my laptop where it suprisingly works ( Windows 8 , but that shouldn't be the problem )

I honestly don't know what to do and I can't find anything on google.

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Replies

  • Eric Ramberg
    Hi!

    Sorry that you didnt get an asnwer per e-mail, but i will try to help!
    Some questions:

    The most common reason for this behaviour is anti-virus blocking the suite, could that be the issue?
    Is the suite installed on a network drive?
    Is the PS version English?
    Are there any non-alphanumerical characters in install-path to the suite?
    Try running both the suite and PS as admin

    A lot of questions :)
  • Francois_K
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    Francois_K interpolator
    Hey Eric,

    I disabled anti virus - Nothing
    I had Suite installed on my C:// drive and then on my external - nothing
    Yes PS is in English
    the install-path to the suite is : K:\Quixel\x64\bin\Release\SUITE.exe
    Last one is nothing as well.

    I don't get how my laptop can run it with having anti-virus ( Avast ) on and the same settings... :(
  • Eric Ramberg
    A long shot, but are the drives that you have installed on SSD?
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