SOLVED: NDO Normal map to Hard Surface Height map conversion : crash

Wenceslas

Hi Quixel !

I have an issue since months concerning the NDO Normal Map converter.
I can't convert a Normal Map to an Hard Surface Height Map, each time, this message appear :



I get this message once for each "blocks" I create in NDO.
As an example, in this screenshot, I have 2 cubic forms, so I'll get 2 times the error message.


Already tried to reset Photoshop Preferences with CTRL+ALT+SHIFT when launching, did not worked

Adobe Photoshop CC (Version: 14.0 x64)
Operating System: Windows 8.1 64-bit

Moosebish

I've been having this same problem.

Wenceslas

Hi quixel !
Is it possible to know if the issue has been acknowledged or if it'll be corrected in the 1.7 update ?

teddybergsman

Thanks Wenceslas and Moosebish for your reports. We have now been able to reproduce this and can confirm it happens for normal layers that have been created with multi-sculpt. Could this be the cause for you as well?

- Teddy

Wenceslas

Hi Teddy,

In my case, the two "blocks" were converted from the "rectangular marquee tool".
I tried other method to help you, but unfortunately....

-Layer made with "create new sculpt layer" button > Error
-Layer made with "create new muti-sculpt layer" button > Error
-Layer made from "text tool" > Error
-layer made from "marquee tool" > Error
-layer made from "pen tool" > Error

Unfortunately, everything seem to result with the exact same issue.
If you need some more specific informations, I'll be happy to help you

teddybergsman

Thanks guys! We FINALLY found the cause of this issue (failed to load a curves file needed by the hard-surface conversion function). It has been fixed (yay!) and will be part of the 1.7 release (as well as the preview build to be released today).

- Teddy

Wenceslas

I love you guys !

Avis Para.doc's

In v1.7c for me problem still persist =(
Using shapes and Z-factor couse same thing "set error"
Win7 x64, PS CS6 x64

meathead

I will bump this since mine is having the same issue. I am using 1.8 and am getting it with using shapes and multilayer. Using CS6 x64 and Win 8

lejo1989

Same problem here using 1.8 build PS CC 2014.0.0

Eric Ramberg

This could be due to multi-normals, they are not yet supported for the hard-surface height converter, only regular ndo normals are. Really sorry about the hassle, I know Teddy is working on fixing this

paultron

I am getting this error with PS 2014.2.2 and Quixel Suite 1.8. I am trying to convert a normal map generated from Blender.

Eric Ramberg

Paultron, If you´re going to use the hard surface height converter you must have created that normal in NDO so that all layer remains. Hope this clears it up a bit