SOLVED: Low Resolution Dynamask Preview in 3DO

Dustinmaertz

I am having some issues with dynamask previewing in 3DO. The issues started after I recovered from DDO locking up. It locked up when I made a new REGULAR Photoshop layer and copied an existing dynamask into the new layer then tried to rename it in the photoshop layer system. That's when it locked up. When I reopened my project and clicked on a existing dynamask and the preview in 3DO was extremely low resolution, like crazy low. If I click the quick preview button in the dynamask editor it does what it is supposed to do, then when I switched back to the black and white preview it was still low res.

I have tried a few things to try and remedy the problem, but so far nothing has worked.
1. I reset photoshops settings - CTRL + ALT + SHIFT click photoshop icon and reset settings

2. I open the quixel launcher and reinstalled 1.6

3. I tried opening a back of the project saved a few hours before the issue. And it had the same problem. So I don't think it is the project files themselves.

4.I have opened a completely different project and it is having the same issues.

5. I have done a full uninstall and cleared the registry files associated with quixel, then did a clean reinstall with the exe provided on the quixel webpage. And again no luck.

6. I have open the project where the bug occurred on another workstation and there was no issues displaying the black and white dynamask in 3DO. This leads me to believe that it is a problem with quixel changing something on my workstation.

7. I downloaded and opened the AKS exsample project from the quixel wiki to test if the bug would occur on a separate project. And when I clicked on the dynamask for the bare wood quixel locked and threw and error. Not sure what else to do about this software.


THIS IS A TOOL BREAKING BUG THAT RENDERS THIS WORKSTATION UNUSABLE WITH QUIXEL TOOLS. PLEASE HELP ME TROUBLE SHOOT THIS ISSUE.

Dustinmaertz

BUMP - THIS IS A TOOL BREAKING BUG THAT RENDERS THIS WORKSTATION UNUSABLE WITH QUIXEL TOOLS. PLEASE HELP ME TROUBLE SHOOT THIS ISSUE.

Dustinmaertz

So i figured out how to fix the bug. I created a new project with the same input mesh and textures. Then opened up the project with the buggy dynamask issue and presto everything was fine. Not sure why that worked, but it did. So back to the grind I go.

Eric Ramberg

So sorry for late reply!

So everything is working now Dustin?

Dustinmaertz

Yes everything is fine. Not sure why the issue arose, but it was resolved in the end. If you need any more info on my problem just let me know.

teddybergsman

Thanks Dustinmaertz for letting us know! For the record I bumped into the issue once with 1.6 (masks becoming half-res) but as of 1.7 this should now be permanently fixed.

- Teddy

Dustinmaertz

That's awesome to hear Teddy. Glad to know I was not the only one experiencing this issue, it was driving my crazy. Congratulations on creating such an amazing tool. And good job on the quixel features articles. Keep them coming!

teddybergsman

Thanks Dustin! Really glad you like it!

Dustinmaertz

Just wanted to mention that a coworker of mine had the same exact problem using 1.6. Immediately after the bug appeared we created a new project with the same input maps and mesh and reloaded the "Buggy project" and it was fixed. Just wanted to share that with you Teddy.