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noob with xnormal issue

hey guys, i have only just started learning 3d and i am trying to use xnormal.
i have an issue with baking a normal map.

i have searched the forums and checked tutorials, but cant quite seem to find anyone having this issue. (although i dont know what i am looking for which makes it hard.)

if anyone can give me any idea of what i am doing wrong, please help. i need to submit work at the end of this month for school.

a bit of info:

i created the model in 3d max 2013.
i have used turbosmooth to make the highpoly.
the high and low are both in the same spot when exported.
i have reset xform on both high and low.
i have uv unwrapped the lowpoly.
i am exporting as sbm to xnormal
i have tried using 3dmax projection cages and also xnormal cage.
i have tried using different mesh scales.
i have tried ray distance calculator and left until number arent changing anymore.

if you need any more info or more screens, let me know. i am super new to this and i am getting really frustrated.

i have attached an image of part of my normal, but you can see obvious distortion in the normals. when i bake it seems as if its baking the lowpoly and not the highpoly to the low poly?

thanks for your help.

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