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Xnormal problems

Hi , everyone! I was wondering if you could help me with a Xnormal problem I'm having.

When I try to do a normal map using this program, something weird happens. Instead of a full image,the actual normal map is just in a corner, very small, while the rest of the normal map is blank.

I've been changing all the settings I can think of and nothing helps. I'm using two exported objects from 3Ds Max.

Any ideas? Thanks.

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