Export and GoZ from Zbrush 4r5 to Max not visible

circle of friends

I don't suppose anyone can help. I have a Zbrush 4r5 problem. I can't seem to export or GoZ my tool to max. When I export it, it exports a file, max opens it, says it has a polycount and what it is, has an origin but nothing is visible. When I GoZ it, it loads up a new max which is then just empty! I have had this problem a few times before but it's just worked eventually and I have no idea what's going on.

Thanks for any help.

Edit: Just tried to load it in Xnormal and it seems to work fine there..