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Importing Issues: Faceted or Triangulated

Hi all,
I am new to modeling and have a question.

When I import an .obj into 3DS Max, it will either be triangulated or faceted.

1. Faceting issue:
Applying a smoothing group doesn't get rid of the faceted look
2. Triangulation issue:
Must I remove many edges to get the model back to quads?

Thank you in advance and sorry if this has been addressed elsewhere on the forum :)

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