whos your reseller? at least here they do the better service, to them you are a direct customer while you for autodesk are just one individual in a pool of hundreds of huge companies. If i have a problem i always call my reseller first.
Yeah AD support are awesome. I recently changed my computer and needed reactivation codes for Max, Mudbox and AutoCAD. I sent them an email and within 24 hours I was back up and running. Also, the support departments are not specific to the Student Community so you'll get the same level of service as any other Autodesk…
That happened to me once with the full US version of 2010, my net connection dropped while it was transferring a license key and was stuck in limbo for two days while I went back and forth with their service rep via their web support site trying different things. I ended up deleting some files that allowed it to…