It's because an outsourced support person used a hotkey reply that applies to the majority of their chats - angry customers with a problem. Kind of like when I accidentally say "you too" to cashier that says "enjoy your meal"
I worked at a computer store when the PC industry shifted to outsourced customer support - the customers will say otherwise but they don't seem to rank customer support that high, price always wins over customer support.
outsourced to India. Seems like they have to save money...unlike Blizz where they even have native speakers waiting at their hotlines if you're from France or Germany. Then again Origin doesn't even process payments themselves, they outsourced that too. So if you have a payment problem... well, take it to that sh** payment…
Don't quote me on this, but I believe the characters in the Batman games were outsourced to a character art studio in London and they did a damn good job on them. Would have to agree, nothing wrong with it as long as its done right :)
well, I'm in outsourcing ;) I have no problem with it as long as the quality is right, because there's some games which probably would not have been made without it. But lowering quality where it is most important, where you have direct contact with the customer, is just a stupid move. But I guess if you're a number…
Funny how everyone thought I was posting because of the spelling mistakes and outsourcing issues. Who cares about the spelling or even out sourcing. Its been happening for so long that we're all used to it by now. And I didn't mean auto response as in copy paste. I meant auto as in, he just responded without reading what…