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Re: Worst PR Ever...
As to Gabe's posting it, that only happened after Mr. King of Bad Judgement started mouthing off at him. The personal threats are way too far, but this guy shouldn't work in a public facing environment. Even his "apology" follow on is so out of touch with basic retail customer service as to leave me wondering how he got… -
Re: Worst PR Ever...
True, the internet justice is the last outpost of any kind of justice. I just think that he had several chances to fix this both with Mike and then with the internet itself. Instead of first trying to sue penny arcade and then pleading in a way just to save his own face and still be able to look cool in the end of the day… -
Re: Worst PR Ever...
Yes I know what I said. But in this case no one walked away. The customer should've gotten his money back, and small apology email could've solved the issue. But after like 8 emails back and forth, the situation got out of control. And there was money involved. When it comes to customer service you dont just expect… -
Re: Worst PR Ever...
I didn't know what people were complaining about until right about there. :thumbup: Although the guy looking for the controller isn't exactly coming out of it smelling like roses either. -
Re: Worst PR Ever...
Two Listen: the customer is right ESPECIALLY when they are obviously wrong and upset. I never said it's easy, good customer support is social engineering with the goal of keeping your customer happy. It's a shame about the internet mob attack but he should of known the risks that come with the job. -
Re: Worst PR Ever...
He sounds like a man who knows how to conduct his business, even to the point of going online and saying things that should normally not be said. But in the context of this case it's a brilliant move on his part to bring the dirty laundry out in the open along with all the rest. As long as he doesn't overdo it he'll come… -
Re: Worst PR Ever...
http://ingame.msnbc.msn.com/_news/2011/12/28/9770514-chastened-gaming-rep-responds-to-internet-infamy Apparently the makers of the controller thing gave him the boot over the fiasco. Even in his response where he tries to explain himself he comes off like an asshole. Even after the fact, he proves he isn't professional… -
Re: Worst PR Ever...
if it involve money and it is a legit company, then I believe they wont go anywhere except they have fuel to run to planet Namec. I always keep that in mind whenever my online order from reputable seller even tho they comes very late, I would not happy but at least I know my money wont vanish. but I would get upset if I… -
Re: Worst PR Ever...
I'm not sure how I feel about the PA thing. Seems like the traditionally professional thing to do is to just mind your own business and let these things work themselves out. On the other hand if someone came to me after my event was mentioned, and was able to prove what a jackass the other guy was being, and I had a… -
Re: Worst PR Ever...
I really love what the Penny Arcade guys do, but as soon as I saw word "bully" being thrown around my eyes started rolling. C'mon now, the guy is just a jackass. Nothing less and nothing more. I know the Penny Arcade guys have gone through a lot of adversity in their past but this whole attention seeking, chip on the…
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