While working on Prototype I accidentally spawned a sexy secretary the size of a building. Naturally I climbed into her cleavage and took a screen cap for the team.
The floor looks way too dark. I'm sitting in a room that is currently lit by sunlight (not directly at screen) and I can barely see the specular reflection.
change to world and use selection center. its where you see "view" in your screen grab and the "boxes" to the right of the "view" box. See if that works.
Number of characters and particles on screen is a big factor too. An mmo needs to be able to handle dozens of people in the same place, all spawning particle effects.
Here is a layout of the scene: Here are some screen grabs from max: Right now I'm working on the outer environment. Will hopefully have an update of that soon.