Completely black lowpoly model in Marmoset

sevaberz · Jan 2024

Hello guys!
I've just met with horrible bug (or not) in marmoset tb4. When i import my model to other programs like Substance painter, Maya, Blender everything seems fine. But when i import model to marmoset i just have fully blacked silhouette. This happens only with this particular model! I don't know how to fix that.
* All normals are flipped and recalculated.

Image: https://us.v-cdn.net/5021068/uploads/editor/st/9zyfhgp09uav.jpg

ReD-SpideR · Jan 2024

Can you show us your scene more? Could help us figure out what we are seeing here.
Also, check your Preferences window for these:

Image: https://us.v-cdn.net/5021068/uploads/editor/ud/sf2gsm1zt4wj.png

If you are still struggling, Please email us at support@marmoset.co with your scene bundle:

Scene Bundle Export:
1) File > Export > Scene Bundle. (Save this to a newly created folder).
2) The zip should contain: .tbscene file along with the /assets/ folder.
3) Zip up the newly created folder and send it to our email.

Whovisions · Jul 1 2025

This is a common issue to TB. What I found is, you must make sure your model has triangles not quads. Make sure it has a normal map and texture attached to it. Export it as fbx, then import. Should be fine then.

EarthQuake · Aug 22 2025

Whovisions said:

This is a common issue to TB. What I found is, you must make sure your model has triangles not quads. Make sure it has a normal map and texture attached to it. Export it as fbx, then import. Should be fine then.

You shouldn't need to do any of these steps for your model to display correctly in Toolbag. If you're having problems, please reach out to support@marmoset.co and we'll follow up.

Completely black lowpoly model in Marmoset

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