Does anyone know who to contact when polycount keeps blocking all your posts?

malcolm · Mar 2016

I tried searching the site, I can't comment on posts anymore, everything I post gets blocked and never shows up.

lorenzo_di_pietro · Mar 2016

Try to contact one of the MOD

http://wiki.polycount.com/wiki/Polycount:About

AtticusMars · Mar 2016

I had this problem, I contacted a mod and they fixed it. They mentioned in another thread about this that they go through and approve everyones accounts as the rejected posts show up for approval so if you just wait a bit they'll probably get to it.

malcolm · Mar 2016

Okay great thanks guys appreciate the help. I contacted a mod, but have been waiting 2 days so far and still can't see my post.

Eric Chadwick · Mar 2016

Malcolm you should be good to go now.

For new members we have some info in the Information sticky (http://polycount.com/discussion/63361/information-about-polycount-new-member-introductions/p1),

If you try to post but you see a message like "Your comment will appear after it is approved", this means your text has caught the attention of our Spam filter. Don't make multiple posts, they'll just keep getting blocked. Your post will be approved as soon as we clear the spam queue, which we do every day or so. Thanks for your patience! If you still have trouble please message one of the moderators.

We don't expect long-time members to know about this though, as that thread has evolved over time. Just good to know about.

The way our Spam filter works, all accounts automatically start as Not Verified.

When we clear the queue, we mark non-spammers as Verified, which means the spam filter shouldn't grab your posts anymore. This should also restore posts that were blocked.

Unfortunately if you disregard the "your post is awaiting moderation" error message, and keep trying to re-post, this doesn't get you past the filter.

Instead it just makes duplicate posts, which we have to clear manually.

I hope this helps clarify what's going on.

malcolm · Mar 2016

Right on, thanks Eric!

Panupat · Mar 2016

Started having this problem in General forum as well. In Technical my posts went through just fine.

Eric Chadwick · Mar 2016

Panupat you were still Not Verified. I've changed you to Verified, so you shouldn't have any more problems.

Panupat · Mar 2016

Really o_O A bit unexpected given how long ago I registered... but, thank you, Eric.

Eric Chadwick · Mar 2016

When we did the website upgrade in November, every account was automatically set as Not Verified. It would be great if longtime accounts could be automatically set as Verified, for example if you have more than 10 posts or something, but the new system doesn't work that way. It's a bit of a manual thing.

If I see someone's profile is set to Not Verified, I'll Verify them right then and there. If I remember. Otherwise it's done when we clear the Spam Queue, which is about once a day or so.

Does anyone know who to contact when polycount keeps blocking all your posts?

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