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3ds Max Turbosmooth issue

Hey PC. I'm relatively knew to 3ds Max. I'm used to working in Maya and subd modelling for my high-poly work. I'm trying to get adjusted to 3ds Max and I keep coming upon an issue where when I turbo smooth my edges aren't averaging out, they are staying sharp. Hopefully this picture will help clarify what I mean. Does anyone have any suggestions or ideas to why this is happening?

Please Help!!!

PcnEKMy.jpg

Thanks!

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