Painter - can't open a project after crash
polycounter lvl 9
Hey there,
I've been working on a piece for the last 2 days, painter crashed when I tried to up res the document.
Now, when I try to open the .spp file I get this error:
Please tell me I didn't just lose 2 days of work!?
I've been working with the same version of painter all the time, 1.2.0 build 590
I've been working on a piece for the last 2 days, painter crashed when I tried to up res the document.
Now, when I try to open the .spp file I get this error:
Cannot load this project with this version: Cannot decode data
Please tell me I didn't just lose 2 days of work!?
I've been working with the same version of painter all the time, 1.2.0 build 590
Replies
Can you send me your project ? I will look into it.
My e-mail is : fabrice.piquet[ at ]allegorithmic.com
On which hardware do you guys run your projects ? Working in 4K can be very demanding in resources. Does the freezes happen on every project ?
By deduction we estimated that you :
- saved you project
- then changed the document resolution
We think while doing this, you Painter crashed but the save system was still performing. So you have missing data in the project file which can't be recovered because they don't exist anymore. If it was not the case, don't hesitate to correct me. The best for us to be able to fix the issue is to understand well the context.
As for the crash while upscaling the texture set, we will need your full log file. It can be found in : C: \Users\*username*\AppData\Local\Allegorithmic\Substance Painter\log.txt
@MeshMagnet : I believe the same comment applies also to you unfortunately. You can still send me a corrupted project if you want to and I will check it.
[ResourceExportPreset] Failed to load export preset 'Additional maps' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Amazon Lumberyard' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Arnold UDIM' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Arnold' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Corona' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'CryEngine 3' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Dota 2' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Keyshot' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'PBR MetalRough (Folder or PSD Group)' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'PBR MetalRough' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'PBR SpecGloss from MetalRough' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Redshift' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Shade 3D' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'SpecGloss (non PBR)' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Unity 4' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Unity 5 (Standard Metallic)' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Unity 5 (Standard Specular)' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Unreal Engine 4 (Packed)' [Invalid binary data]
[ResourceExportPreset] Failed to load export preset 'Vray' [Invalid binary data]
every time I start substance painter 2 now.
I save iterations of my work, but there is still a lot of work in the iteration I lost. I understand programs crash sometimes, but not crash should cause a loss of data or a change in the programs ability to load up again properly. Thank youl
Is there any other message in the log when you load your project?
Btw, im using 1.7.3 version.
cannot load this project with this software version: cannot decode data
I've tried looking online for a solution, but every time I see an Allegorithmic employee ask for the file, they look at it for a bit, and then say its corrupted.... and that's it. Is there anything more to be done for reopening, or 'recovering' the data? In this case I worked on the file. Saved it. Closed it. Came back in a few hours to reopen it, and nope. There was no crash this time, nothing indicating a problem... sigh.
- You try to open the project, you immediately get the "cannot decode data" dialog. We can't do much more, the project's archive is corrupted. It's like a zip file missing its end half, without the missing end we can't open the archive.
- The project opens, but then an error appears (3D scene is missing for example). In this case it may be possible to retrieve some data, but often not, simply because the project has been saved without all the data. Basically the save process didn't worked properly. In this situation we ask for the project and use custom tools to look into it.
Sometimes we are able to tweak the 3D scene and restore the full project, sometimes we lose the painting, etc.
I know this is frustrating, we but are still unable to figure how, why and when these corruptions happens. One thing that seems to prevent the problem is to do often a "Save As" of your project (like every hour).
I might have found a partial solution.
My error was:
Project loaded, all looks fine, but I get errors in the Log window saying : failed to decode bitmap, loads of times the same error ( I'm assuming for different maps)
When trying to export textures, it saves only the difusse map, and then painter crashes. Tried modifying the TDRdelay values in windows registry, didn't help.
My solution to THIS error was ( assuming you have a previous save of the project, in my case just the start of the texturing process, but it might as well work if you just go in from zero, bake all maps again, and then proceed with this steps):
Open corrupted project, create a folder from all layers ( basically put all layers under one folder), then create smart material from that folder.
When smart material is saved, close corrupted project.
Open previous save, with no corruption, or start from zero ( the same mesh, same UV's obviously) and bake all maps, and then apply your saved smart material .....and all work is recovered.
Hope it helps.