ANSWERED: Stability patch: licensing info empty & QS crash
polycounter lvl 10
Hi guys, I've bought SUITE, installed it and experienced some licensing [or maybe just UI] troubles with stability patch.
System:
Install stability patch.
Start QS, no trial/licensing UI appeared.
Try to license NDO/DDO crash:
Start QS, trial/licensing UI appeared, try to license NDO/DDO done.
Close QS, apply stability patch.
Everything works but license info is gone + same crash if you try to license it.
Hm OK, this time just install 1.8 again and it will overwrite patch files.
Start QS license is here.
Clean reinstall. Let's dig deeper and overwrite files one-by-one.
The problem appears only after .EXE files [DDO/NDO] from stability patch are installed.
Except that everything works fine I think.
System:
- Windows 8.1 x64 EN;
- Photoshop CC 2014.2.2 [20141204.r.310 x64] EN;
- No AV or firewall installed/active.
STORY 1:
Install QS 1.8 [without starting QS].Install stability patch.
Start QS, no trial/licensing UI appeared.
Try to license NDO/DDO crash:
STORY 2:
Install QS 1.8.
Ok, clean reinstall
Start QS, trial/licensing UI appeared, try to license NDO/DDO done.
Close QS, apply stability patch.
Everything works but license info is gone + same crash if you try to license it.
Hm OK, this time just install 1.8 again and it will overwrite patch files.
Start QS license is here.
Clean reinstall. Let's dig deeper and overwrite files one-by-one.
The problem appears only after .EXE files [DDO/NDO] from stability patch are installed.
Except that everything works fine I think.
Replies
It might be that the stability patch is interfering with the license, it obviously seems like it.
But until the next proper update you can run it as in scenario 2, if that is OK with you?
Big thanks for taking the time to find which files are causing this as well!
If there should ever occur a problem with the license that keeps you from working, send me a PM and i will get it sorted ASAP!